Hampton Inn & Suites Temecula

Room was very clean and well appointed. Alternate day housekeeping was good. BUT they need to work on their breakfast. It was not up to Hilton free breakfast standards until the weekend when fresh fruit and yogurt showed up. The pool was not usable (green slime)and hot tub had a broken railing.  All easily fixed for a few $.  THEN they will be VG.

Excellent location and warm service. Very happy to stay here.

What a disaster the customer service is at this Hampton Inn. For being a small hotel, they sure do lack any sort of accountability. I submitted an inquiry on October 13 for a room block and to date have not received a response. I have followed up by email and phone since submitting and no matter what time of the day I call, the sales team is not in. Apparently they only work about 30-50 minutes a day and no one knows when those lucky minutes will be. The hotel manager, Lucero, is also condescending and will do nothing to assist. No other hotel takes 7-10 days to get back on a request as Lucero mentioned they do. I have spoken with abbey, roya; Lucero and have been in search of the illusive crystal and Kimberly. At this point, we have zero intention on staying here as this is a terrible sign of why could be awaiting us. I’m just curious who these magical unicorn sales reps are. This is why AI is taking over their jobs…simple things cause short circuits.

Not given the room booked Booked two queens and was given one king and told that rooms were sold out and they couldn’t change it. Bathroom wasn’t very clean and had nasty hair on the floor. Breakfast was standard.

Happy Visitor The service was fabulous! The food was delicious. And the lady working in the food area for breakfast was outstanding. Constantly cleaning and making sure all areas were full.