Ocean Pointe Suites at Key Largo

Located centrally between Key Largo and Islamorada, Ocean Pointe provides easy access to dining, shopping, and attractions. Guests appreciate the well-maintained pool, hot tub, and spacious, updated rooms.

The place is awful. Kazel Perez was rude and disrespectful to guests. The owner should speak with him about customer service.

We booked our stay directly through the Hotel Manager Karel in December as this is our 3rd year & have never had a problem. We arrived our room and it was in the 5th building unit 5415 and it was NOT what we booked with the manager. I called the front desk and informed the receptionist that this is NOT the room we booked in December & she states that this is the best room in the hotel and that they assign rooms the day of check in. So needless to say I was very frustrated and asked for the room I purchased she states there are no rooms available for what I requested they are booked. So we had to keep the room and it was by far the WORST room I have stayed in Ocean Pointe. The next day the Hotel manger emails me and I quickly response , she still has not responded to my email to give me an answer or even offer an apology or credit me back money for the difference in cost of rooms. Room 5415 is dated the beds are uncomfortable, No Tv in spare bedroom, All TV were in Spanish so it was hard to navigate the basic cable they offered, the stools in the kitchen are so badly stained / dirty , stains splatters & holes on the walls, ceiling fans caked with dust. Showers had no water pressure so took forever to take a shower. No attention to detail at all in this room. They also opened a restaurant called Island grill for food, we ordered food from the location at the docks, and it was horrible food we had chicken, pizza and a salad everything tastes like its frozen and heated in a microwave. There are so many local restaurants that are much better and worth the money because they are expensive and include gratuity on very order its hidden so check your receipts. Very let down by the staff and the hotel in general. BOOK thru an owner / property management company on AirBNB you get to see the room and exactly how it is before booking. I will NEVER book thru hotel again for this reason and customer service has gone way downhill.