Guest User
January 25, 2025
We booked the hotel on Ctrip at around 7pm on January 24, 25. We arrived at the hotel around 10 or 11 pm. I went in and asked the front desk where I could park. The front desk clerk told us with a bad attitude (you go find it yourself, they said local people find parking spaces by themselves, they don’t care, it rained all day outside, and in the middle of the night the front desk clerk still asked us to find parking spaces in an unfamiliar place with our children in the rain). First of all, they didn’t reserve parking spaces for us who had booked rooms in advance. Secondly, it was abominable to let customers find spaces outside in the rain by themselves. They didn’t even give us any reasonable suggestions or guidance. Finally, as a big brand hotel, their service attitude did not give us a good experience as travelers.
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