Profolio @ Straits Quay

This is more nice room , I feel impressed so much and I will be back and visit again 🙏

The electrical breaker kept tripping on the master bath water heater. So I could not use that bathroom. In using the other bathroom the shower is stopped up and so a quick shower so it didn’t flood into the bathroom.

Disappointing - won't be going back - was more like a faulty tours air BNB which is not what we expected. The Property Manager (PM) did a money exchange run on arrival for us to exchange AUD to Ringgit, but this also included enabling the cash payment for the room as we had issues trying to make an electronic transfer. The property and facilities fell well short of what had been advertised so we had to cut our 16 night stay short by 4 nights to move to a better property. I did not expect to be relocating mid-holiday. To do so was costly, time consuming, stressful and a major inconvenience. The PM did check us in a couple of hours early. The suite felt like it needed a spring clean and was tired. Facilities advertised on the internet missing included in-room safe, bottled water, mini bar, hair dryer and toiletries. I had to purchase and carry drinking water (a LOT) from the local minimart to the room in the heat. The lounge room TV was not working when we arrived. It was not fixed for 9 days. The wifi was slow and, if it was working, frequently dropped out. It stopped completely mid-stay and took 3 days to fix. The TV in the bathroom did not work. All the balcony furniture was broken so we had to improvise using the least damaged chairs. We advised the PM but nothing happened. Enjoying the beautiful harbour view was greatly diminished by this. Later I noticed on a review 6 months back, this same issue was raised. We advised the PM that the toilet leaked but nothing happened. The main A/C was great but the bedroom A/C was very weak and loud. The one facility we totally enjoyed was the infinity pool. But on day 7, when we turned up ready for a swim to find the pool had been emptied and would not be in use again until after we left (no warning), it was the last straw. However, the suite had some redeeming qualities. It was spacious, and the marble in the bathroom and kitchen was lovely. The big bath was great. The balcony had a great view. The location was lovely and close to lots of restaurants. The PM recommended a driver who was flexible and did a great job the 2 times we travelled with him. The PM said to call if we needed anything, but we were so concerned with reporting/fixing essential facilities, we did not bother to ask for anything else. The room was not cleaned during our stay. We never entered the 2nd bedroom so not sure if that was OK. When we left, I messaged the PM to ask if any refund was payable given the 4 nights lost (as nothing was offered earlier) before I put my review up. Sadly, I received no reply. Had there been a refund, or even partial refund, I could have added that here as a bit of a saving grace for the property.