Hilton Tangier Al Houara Resort & Spa

Garnicht gut: Zimmer bereits bei Buchung mit Kreditkarte vollständig vorab bezahlt. (Zwischenstopp für eine Nacht). Nach meiner Ablehnung eines zusätzlichen Garantiebetrags auf meine Kreditkarte wird von uns eine Kaution von etwa EUR 40 für die Poolhandtücher verlangt. Nicht 5* like. Hotelausstattung der Zimmer und Eingangsbereich ok, aber extrem laute Musik am Pool und im Innenhof, über Stunden, Essen in der Hotelbeachbar nicht der Hotelkategorie angemessen. Gesamteindruck eher 3-4*. Sind seit 3 Wochen im Land, hier weder die typische marokkanische Gastfreundschaft noch übliches Niveau der internationalen Hotelkette erkennbar. Update: Das Chaos mit Hilton geht am nächsten Tag weiter. Ich verlange eine Bestätigung für die Stornierung des Garantiebeitrags. Das Personal an der Rezeption versucht vergeblich, diese durchzuführen. Die handelnden Personen wirken völlig überfordert, Rebooten die zwei verfügbaren Lesegeräte, nehmen die Batterien raus und rein, drücken zu dritt hektisch auf den Geräten herum. Letztlich ohne Erfolg, sie sagen, dass es ein technischen Kommunikationsproblem geben würde. Ich breche nach etwa 15 Minuten ab und verlange meine Kreditkarte zurück. HINWEIS AN DAS HILTON MANAGEMENT: FALLS DER BETRAG DOCH WIDERRECHTLICH AUF MEINE KREDITKARTE GEBUCHT WERDEN SOLLTE, DANN WIRD DAS JURISTISCHE KONSEQUENZEN FÜR HILTON HABEN !!!

tres bon hotel

I read the reviews before coming here, and I came to check in with great trepidation, but in fact, I felt good. First of all, the check-in was very smooth. Someone opened the car door to take the luggage and sent us to the room. The room was relatively new and clean. There were hand soap, shampoo, and slippers. The towels were a bit old, but I'm used to it. The view was good. It might be because it was under maintenance during the off-season, so the beach and swimming pool (only one was open) outside the door looked shabby. The facilities were more family-friendly, and I didn't participate in the others. The food supply, I had two meals included, and I felt it was quite rich, so I could give it 4.5 points. Especially for breakfast, Noussair Ait bouhsain was very enthusiastic and attentive, recommended and introduced the dishes, asked us to take a video of pouring tea, and took pictures for us. The guy was good, and the other waiters were good. They closed the door very quickly and had work in their eyes! What are the negative reviews: There was no hair dryer in the room. I asked for it for a long time but it didn't come. I went to the front desk to urge it myself, and when it finally came, my hair was dry. There were no hangers or trash cans in the room, and I don't know how to put them in the room. When I checked out, I was asked to pay for dinner for no apparent reason. I spent a lot of time trying to figure out how to pay for dinner (I had already spent some time trying to figure out how to pay for dinner). When I was about to leave, the network crashed again when I tried to refund the deposit...haha

The staff is very professional and attentive. We will be back

Upon arrival last night around 1:00 in the morning, the unprofessional night receptionist was rude and thought he was the owner of the hotel. Then I arrived in the deluxe suite and discovered cockroaches and crickets (صرصور الليل) a whole family in the suite under the bed and the bedroom carpets impossible to sleep with their unbearable noise then I called the reception it took 1 hour to change my room the change of. Room done at 5:00 in the morning with several reminders because the night receptionist does it on purpose and also. In addition I am a regular customer and I regret having come last night. In addition to everything that happened to us last night I asked my awake to have breakfast and told me no so I asked to pay even 2000dh for my breakfast, the answer is shocking even the managers and managers of this hotel incomprehensible and incompetent each agent makes his own law in this establishment. Even my friends arrived with me last night regretting this stay. I give this hotel 1 star 🌟 The receptionist of this night he spoke to my Guests very badly. So much so the security guard prayed for our defense because the way of our check-in went very badly. Had a very bad stay everyone does their job at least