Guam Plaza Resort

Guam Plaza Resort Reviews

Guam Plaza Resort

1328 Pale San Vitores Rd, Tumon, Tamuning, 96913See Hotel Details
Guam Plaza Resort
Guam Plaza ResortGuam Plaza ResortGuam Plaza Resort
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1 night

Guest Reviews

8.3/10
Very Good
164 review
Verified reviews
Location9.2
Amenities7.8
Service8.2
Cleanliness8.1
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All reviews(164)
Positive reviews(156)
Reviews with photos/video(59)
Great value for money(32)
Close to beach(32)
Clean pool(23)
Great swimming pool(23)
Convenient for shopping(15)
Easy to get around(11)
Loved the beach(8)
Friendly front desk staff(5)
Negative reviews(8)
Anonymous User
Standard Room
Stayed in Jun 2025
Family
55 review
6.0/10
Posted on Jul 11, 2025
I think the hotels in Guam is really not worthy. Very expensive but the hygiene is not satisfying. We got bitten by ants in the bed during sleeping. I caught several ants in the bed. It made us really terrible. Nikko is not a 3 or 4 starts hotel. We travel a lot but this is our first time to be bitten by ants in the bed. They changed our room and gave us 2 more hours late check out.but the room on the same floor and same condition even though we were very itchy for previous two nights and got bitten. Really terrible. And hopefully they change all the towels in the pool. Tooooooo old !!! Everything is too old !!
Response from Property: Hafa Adai, Your review is important to us. Thank you for staying with us. We apologize for any inconvenience this has caused you. We will be addressing this to our team.
Guest User
Standard Room
Stayed in Mar 2025
Solo traveler
5 review
2.0/10
Posted on May 7, 2025
"I booked my flight on May 29, but the system mistakenly helped me book the hotel for April 29 instead. Unfortunately, the hotel cannot issue a refund for the wrong booking, and I'm really very sad about it.
Response from Property: Hafa Adai, we thank you for your feedback. We apologize for any inconvenience this has caused you and will address this to our team.
Darlie Aliganza
Standard Room
Stayed in Feb 2025
Solo traveler
2 review
8.5/10
Very Good
Posted on Apr 4, 2025
The hotel is in a great location and there are many delicious restaurants nearby.just a few steps away to the beach.I recommend this hotel!!!
Response from Property: Hafa Adai, your review is important to us. Thank you for staying with us. We are glad you are able to enjoy our hotel’s location.
Guest User
Standard Room
Stayed in Feb 2025
Business traveler
7 review
9.0/10
Great
Posted on Mar 9, 2025
Good experience we had staying at the hotel this time. We will be glad to stay at this hotel again and again.
Response from Property: Hafa Adai, Your feedback is important to us. Thank you for your feedback and for choosing to stay with us. We hope you will stay with us again.
David CK Chow
Standard Room
Stayed in Aug 2024
Solo traveler
9 review
9.0/10
Great
Posted on Nov 12, 2024
Easy access to every where! At the heart of Tumon at a very reasonable price.
Response from Property: Hafa Adai, your review is important to us. Thank you for staying with us. We are glad you are able to enjoy our hotel’s location.
Guest User
Standard Room
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on May 27, 2025
The hotel was great. I like the quietness and cleanliness.
Response from Property: Hafa Adai, Thank you for staying with us. We appreciate your feedback!
Guest User
Standard Room
Stayed in Oct 2024
Family
1 review
5.0/10
Posted on Dec 5, 2024
Great location, nice staff. Unfortunately rooms are not very clean floors go untouched. Not much amenities in the room. Furniture needs a shampoo and deep cleaning along with the carpet in the hallways that smell like mildew. The swimming pool doesn't seem to be treated properly It took a day and a half to get my full vision back.
Response from Property: Thank you for your feedback. We will be addressing your concerns.
Guest User
Standard Room
Stayed in Dec 2024
Family
1 review
8.5/10
Very Good
Posted on Feb 1, 2025
Good location, clean bed, nice swimming pool.
Response from Property: Hafa Adai, your review is important to us. Thank you for staying with us. We hope you will stay with us again.
Hy72
Standard Room
Stayed in Mar 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Apr 3, 2025
Overall will stay again
Response from Property: Hafa Adai, Your feedback is important to us. Thank you for your feedback and for choosing to stay with us. We hope you will stay with us again.
Guest User
Standard Room
Stayed in Mar 2025
Solo traveler
5 review
6.0/10
Posted on May 7, 2025
that is good
Response from Property: Hafa Adai, Your feedback is important to us. Thank you for your feedback and for choosing to stay with us. We hope you will stay with us again.
Guest User
Deluxe King Room
Stayed in Jul 2025
Couple
3 review
4.0/10
Posted on Sep 1, 2025
# There was no information about the facilities at check-in. # They only provide the two bottles of water in the refrigerator on the first day. # There's no water purifier nearby, so please keep that in mind. There's one at the gym, but I think it closes before 10 PM. I didn't get any information on the hours, so I'm not sure. # There was no separate beach towel service, so I got one at the desk. # The room wasn't cleaned for two nights, and no additional towels were provided. # I had to change my card key twice because I didn't register my room key properly.
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Response from Property: Hafa Adai, Your review is important to us. Thank you for staying with us. We apologize for inconvenience this has caused you. We will be addressing this to our team.
Juzi
Standard Room
Stayed in Jul 2025
Family
1 review
6.0/10
Posted on Aug 30, 2025
Right in the heart of Tumon. A great place for restaurants and shopping. The pool is small, so don't come just for the pool. The adjacent Tarza is also closed. There were almost no Japanese staff members there. The ocean is just a short walk away, so you can go in in your swimsuit! There is no air pump at the pool, so we recommend bringing your own. There is a JP mini store where you can easily buy drinks and snacks. Highly recommended for those looking to keep hotel costs down.
Original TextTranslated by Google
Response from Property: Hafa Adai, your review is important to us. Thank you for staying with us. We are glad you are able to enjoy our hotel’s location.
Car&Traveler
Standard Room
Stayed in Jul 2025
Family
5 review
8.0/10
Very Good
Posted on Aug 26, 2025
Due to an early flight back home, I only stayed one night on my final day. I booked this hotel thinking I'd be happy just getting some sleep, but it exceeded my expectations. Good Points - Location: Right in the heart of Tumon, in a lively area - Within walking distance of the beach - Price: Half the price of other major hotels - Facilities are old, but well-maintained - The lobby convenience store is about the same price as an ABC Store - Ample amenities like water and toothbrushes Bad Points - The hotel was noisy, morning and night, probably due to the high traffic. - As expected, the water park was closed (we could have enjoyed the courtyard pool instead, but there seemed to be no beach towels, so we had to use our room towels). I wouldn't recommend staying for three or four nights.
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Response from Property: Thank you for providing us your feedback! We are glad you thought your stay was very good. We hope to improve our services so you may have a better experience for your next stay!
여행너무죠아
Standard Room
Stayed in Jul 2025
Couple
1 review
8.0/10
Very Good
Posted on Sep 7, 2025
It was a nice hotel for a 0.5-night stay. However, check-in was disorganized and I had to wait in line. It was confusing because so many people came in at the same time in the early morning!
Original TextTranslated by Google
Response from Property: Hafa Adai, Your review is important to us. Thank you for staying with us. We hope you enjoyed your stay.
Anonymous User
Standard Room
Stayed in Jul 2025
Family
9 review
7.0/10
Posted on Sep 2, 2025
I booked this hotel because I was focused on the price range. It's a little short of the high quality of a resort stay or hotel, but it's easy to shop and considering the cost of the hotel, it's sufficient. It was a bit disappointing that the cleaning wasn't very thorough and the pool slide wasn't working.
Original TextTranslated by Google
Response from Property: Hafa adai, your feedback is important to us as we work to improve our services. We thank you for staying with us. We hope you enjoyed your stay.