Hilton Guam Resort & Spa

Service Quality: The staff was consistently described as kind, friendly, and helpful, with several mentions of Korean-speaking staff at reception. Guests appreciated the warm service and found interactions with employees to be a highlight of their stay.(based on 12 reviews)

We stayed at the premier tower. The bathroom had a foul stench and I thought of asking to change rooms but didn't because I didn't want to move all of my luggage. But the stink really made my stay unpleasant. The interior of the room looks good but the bathroom is really old so don't be fooled by the photos of the bedroom. The shower room door doesn't shut all the way so you'll have a bathroom floor soaking wet after your shower. The body soap was empty on the day we arrived and I was utterly disappointed that this is the kind of service a Hilton hotel would provide. The only acceptable point for this hotel was the buffet (over-priced, btw) which was "acceptable" (by no means "good"). At around noon the cleaning on the floor above ours would shower our balcony with detergent and water so our bathing suits we were trying to dry on the balcony were soaking wet. Thanks a lot! I would strongly recommend you to choose a newer hotel. Absolutely not worth the money.