Rixwell Collection Savoy Boutique Hotel Reviews

Response from Property: Dear Livory,Thank you for sharing such a detailed review of your stay with us. We are pleased to hear that you found the room spacious and well-prepared for your family, including the cot for your baby and the extra pillows. It’s also wonderful to know that you were satisfied with the cleanliness of the room, linens, and bathroom, as well as the amenities provided.We appreciate your honest comments about the furnishings. While some elements of our interior reflect the traditional style of our historic property, we strive to maintain all spaces to a high standard of cleanliness and comfort, and we’re glad this was reflected in your experience.We are also happy to hear that our team provided good service and that the English-speaking staff made communication smooth during your stay. Regarding the lift — as we are located in a protected historical building, structural changes are limited, but we do understand the constraints and appreciate your patience. We are always happy to assist guests with luggage when needed.Thank you once again for your valuable feedback. We hope to welcome you and your family back in the future for another comfortable and enjoyable stay.Warm regards,Anne-Lilian-Erika SeppFront Office ManagerRixwell Collection Savoy Boutique Hotel

Response from Property: Dear Sefika,Thank you for choosing Rixwell Collection Savoy Boutique Hotel for your stay!Thank you for your time and for sharing your comments with us.Thank you once again for your feedback. Looking forward to welcoming you in Rixwell Collection Savoy Boutique Hotel!With kind regards,Anne-Lilian-Erika SeppFront Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you found the room clean and comfortable, and that our location provided easy access to both the old town and public transportation.It’s also great to know you enjoyed the healthy and varied breakfast. We truly appreciate your kind words and hope to welcome you back again soon!Kind regards,Agnese Quality specialist

Response from Property: Dear Guest,Thank you for choosing Rixwell Collection Savoy Boutique Hotel for your stay!Thank you for sharing your experience with us!Looking forward to welcome you again in Rixwell Collection Savoy Boutique Hotel!With kind regards,Anne-Lilian-Erika SeppFront Office Manager

Response from Property: Dear yifan,Thank you for taking the time to tell us about your experience at Rixwell Collection Savoy Boutique Hotel..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Rixwell Collection Savoy Boutique Hotel, and if we can be of assistance to you, please contact us directly .SincerelyAgneseQuality | Operations

Response from Property: Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear you had an excellent stay in the old town and enjoyed the delicious breakfast, helpful staff, and well-equipped bathroom.It’s great to know you appreciated the charm of our interior and the convenience of nearby brand boutiques.We truly appreciate your kind words and look forward to welcoming you back again soon!Kind regards,Agnese Quality specialist

Response from Property: Dear Kit-Tai Hau, Thank you for your kind feedback! We're glad to hear you enjoyed the cleanliness and central location of our hotel, close to all the highlights of the old town.We look forward to welcoming you back again soon!Kind regards,Agnese Quality specialist

Response from Property: Thank you for your lovely feedback! We're so happy to hear you enjoyed the great value and central location—and even more delighted that you love the city as much as we do.We look forward to welcoming you back again soon!Kind regards,Agnese Quality specialist

Response from Property: Dear OVRCMNG, Thank you for your lovely feedback! We're so happy to hear you enjoyed the great value and central location—and even more delighted that you love the city as much as we do.We look forward to welcoming you back again soon!Kind regards,Agnese Quality specialist

Response from Property: Dear MGyi, Thank you for your kind review. We're pleased to hear you enjoyed our convenient location, with easy access to the old town, the castle, and the central church.It’s wonderful to know you appreciated the beautiful views from the high floors and felt welcomed in our lobby and lounge areas.We truly value your feedback and hope to welcome you back in the near future!Kind regards,Agnese Quality specialist

Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you enjoyed our excellent location in the Old Town and found our staff friendly.However, we sincerely apologize for the discomfort caused by the room temperature and any issues with the heating. Your comfort is very important to us, and we will address this with our team to ensure a better experience for our guests in the future.We do hope you will give us another opportunity to welcome you in Rixwell Collection Savoy Boutique Hotel as our guestBest regards,Anne-Lilian-Erika SeppFront Office Manager

Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we regret the inconvenience caused by the room size, condition of furnishings, and the limited in-room amenities.We also appreciate your feedback regarding breakfast variety, luggage assistance, and overall service availability. While our hotel does not offer facilities such as a sauna or swimming pool, we aim to provide comfort and hospitality in a central location, and we’re sorry if this was not fully reflected during your stay.We are actively reviewing your remarks with the relevant teams to identify areas for improvement. On a positive note, we’re glad you appreciated our proximity to the old town.Thank you again for your valuable input. We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind regards,Agnese Quality specialist

Response from Property: Dear Guest, Thank you for sharing your thoughtful feedback. We’re delighted to hear you enjoyed the unique charm of our location, with views of the old city wall and historic features like the marble stairs that reflect the passage of time.We’re also pleased to know you found the room clean and fully equipped for a comfortable stay.We truly appreciate your kind words and hope to welcome you back in the future!Kind regards,Agnese Quality specialist

Response from Property: Dear Guest, Thank you for your kind feedback. We're pleased to hear you appreciated the historic charm of the hotel and the attentive service from our team.We understand that room size plays an important role in overall comfort, and we appreciate your honest comment. Your feedback will be taken into consideration as we continue to enhance our guest experience.We hope to have the pleasure of welcoming you again in the future.Kind regards,Agnese Quality specialist