Khao Lak Marriott Beach Resort & Spa

先説結論：不推薦。 理由如下： 1. 酒店位置及周邊： 位於布吉北部，離機場100公里，開車要1.5小時。單程打車費用1800豬（人民幣400多點）。 來回就將近1000塊人民幣。即便我這次是專門想找個清靜不受打擾的地方，也還是覺得太遠了點，加之考慮到路上花費的時間以及費用，性價比不高。周邊完全無任何商業，屬於 in the middle of nowhere. 離最近的一個村子（就是有幾間小鋪子的那種） 開車要15分鐘。 到Khao Lak鎮， 開車約40分鐘（酒店有提供到Khao Lak鎮的班車， 好像一天2趟）。 基本上就全部衹能呆在酒店。 據説酒店有自行車租借，35度的高温要騎一個多小時 還是機動車道， 我想還是算了吧 2. 房間： 房間面積夠， 最小的也有50平。套房都是100平，還有帶上下鋪的家庭套房，適合有小孩的家庭。室內符合萬豪的一貫標準。我不喜歡的是，樓層和房間的設計是封閉式的。出了電梯，走道兩側，一側是客房，另一側是服務間或應急通道出口平時都關着的。整個通道就很暗，加上現在是淡季，住客少，晚上我回房間的時候，雖然走道有燈，但整個樓都沒人， 然後我房間還要拐2個彎才到，還是有點怕怕。 一般的海邊resort， 走道都是開放式的 衹有一側有房間。這種到是少見。 3. 吃： 早餐很讓人失望。海島酒店居然0海鮮 也是挺意外的，連最最基本的白灼蝦, 或貝類，完全沒有。後面我才反應過來： 管理層是阿**，早餐餐廳的主廚也是**，難怪餐廳至少1/3的食物是**類的各種糊糊，連有一次寫着”Chinese Fried Chicken”也是雞肉泡在糊糊裏。還有一天有個“Chinese Sausage salad 中式香腸沙拉”......出品質量和口味 都很一般 關鍵是選擇不多。晚餐也在這個餐廳吃了三次， 一次龍蝦（1500豬），一次炒飯+冬陰功（750豬）, 一次自助餐（900豬）。這個晚餐自助餐， 還不是每天有，是當天有個**團入住，特意安排的**風味的自助餐， 我吃了也是後悔 ... ...去打聽了一下，**團入住三天，所以接下去三天有晚餐自助，**團走了就沒有了。這是一個**friendly的酒店，國人還是算了吧。 海邊有個意大利餐廳，看着不錯 但錯失了機會去嘗試（後面寫原因） 4. 酒店設施： 三個泳池， 靠沙灘的是“主泳池”，還有“小孩泳池”和“安靜泳池”。主泳池有很好的景色，在沙灘上看落日很贊，但泳池水很渾 第一天去了以為是有什麼特殊狀況，第二天不死心又去， 居然還是很渾 真的無語。“安靜泳池”的水好很多 但真的説不上特別乾淨。酒店每天有安排活動，瑜伽，畫畫之類。大部分是小孩子的活動。做了酒店的spa，淡季折扣價，90分鐘1900豬，無功無過。 5. 服務：所有人都態度很好，熱情積極主動，除了最後一天的不愉快經歷： 我萬豪鉑金，回程航班是半夜11點的，選萬豪系就是要延遲退房（而且入住時已經明確説明要4點退房）。最後一天中午12：40左右，去前台溝通退房以及訂去機場的車，居然現場臨時通知我不能延遲退房。要求“儘快回房間收拾行李退房”。説是“當天有100多間的預訂”。 ***?!?! 先不説突然之間會有100多間預訂的可能性（畢竟我住的四天裏，酒店的大部分房間都是無人的， 而且當時我查了booking, ctrip，以及Bonvoy的官網，上面當天明明有房）， 酒店為什麼不提早通知我不能延遲退房，我問“你們為什麼沒有提前通知我“， 回答”我們會安排人員電話你“ ”現在已經快1點了 並沒有任何人聯繫過我?” “哦 我們的員工都很忙” again ***?!?! 原本我當天安排的好好的：4點退房，4點預訂了酒店的spa, 結束後去那個海邊的意大利餐廳晚飯， 然後去機場。這下徹底壞了心情，不打算繼續糾纏，我去Bonvoy投訴。立馬取消了spa和餐廳的預訂。也好 省了我5000豬。

The hotel is beautiful and in a good location because in the evening you can watch the sunset over the sea beautifully. But the service is very bad in many services that I got: 1. The staff at the Pool bar, the first time they served the drinks, it was okay, the taste was good, so we ordered a second round. But the second round, the staff served it like they didn't intend to make it because the glass was not decorated and the taste was very bland. We asked why there was no cherry in this glass, my son likes to drink it. The staff replied that they forgot because there were a lot of customers. Then they looked dissatisfied that we asked for the decoration. 2. During the night when we were resting in the room, the staff called our room number twice. The first time they asked about the noise, whether the surrounding area was noisy or not. We replied that we didn't hear it because we were in the room, not sure if it was because our child was singing or not. But later at midnight, there was another call to our room asking if our child had stopped crying because someone complained about the noise. We replied that our child had been sleeping for a long time. Of course, why did you call at midnight, which is an inappropriate time to call and disturb guests at this time? 3. Regarding the buggy, we wouldn't use the word bad service, but would use the word unwilling to provide service. Because we called Bucky to pick us up and went to wait for 10 minutes but Bucky didn't come until we had to go back to the room to call again, the staff answered the phone and said yes, Bucky is coming. But as usual, he didn't come. And my husband called the 3rd time, the staff informed us that they don't serve that route. But my husband was confused and walked out again. It turned out that a Bucky drove past but didn't stop to pick up my husband, which was a very shameful act. And the final conclusion is that I am extremely dissatisfied with the service and the hotel should improve its staff very, very much. I can say that it's bad.