The Windmill Inn

What a bargain! We had a great sized room and can’t believe the value for money, being so close to Manchester and Manchester airport. We had to go out before breakfast was served so they kindly provided breakfast bags for us in our room. Parking is free if you are staying or buying something at the bar but remember to enter your number plate at the bar. Lots of signs explaining how to do this. Lovely owners too.

I am writing to express my disappointment with the service I have received from the Windmill Inn regarding my recent attempts to book a reservation for Christmas. Over the past few weeks, I have made multiple attempts to contact your team via telephone to confirm a booking for Christmas. Despite leaving two messages for Kelly and trying to call at various times, none of my calls have been returned. In addition to the lack of follow-up, the quality of the telephone customer service when I did manage to speak to someone was far from satisfactory. I experienced unprofessional attitude and an overall lack of care towards my inquiry, which was quite disappointing. As a customer looking forward to dining at your establishment during the holiday season, I expect a higher standard of service. We have decided against visiting this place!

I called many times to try and get information about their Christmas menue and booking a table for our gathering in December. We work local for an animal welfare charity and wanted to bring our helpers here. I was advised by Esme that she has put my details into the diary and a manager will call me as they have a new menue. I didn’t get a call so decided to pop in. Whilst I was waiting and making calls to our team of animal volunteers for our booking I got a car parking fine for £100 from the pub. Today I called the pub to explain the problem and I was spoken to by Brogan like I was uneducated teenager. She also said “if you didn’t buy a drink then you weren’t a customer, so it’s not our problem”. I didn’t buy a drink but I was trying to book a table for 9 people, probably going to spend £50 each… I will never step foot in this scamming establishment run by inadequate staff who clearly have no idea on the concept of customer service or how to manage what could be a beautiful country pub. If this was our place, we would ensure every staff member had professional development in BASIC customer service and get rid the dead wood who should NOT be working in the hospitality industry. Brogan, please seek training on how to deal with customers and know your businesses’ products and services and it costs nothing to be nice on the telephone!

Avoid like the plague. Had a drink with family. Provided registration number, and still received a £100 car parking ticket for alleged offence. Awful parking scam in operation. Tried to phone 3 times to complain and get the pub to have the ticket removed by the scam company and phone not answered. Awful experience. 0 stars if could.

The room was immaculate and had everything we needed. The shower was the best ever. Our hosts were incredibly helpful and understanding. Which made such a difference to our stay. Even taking the time to text me later to check our day went well.

Great clean tidy comfy room and the staff couldn’t be more friendly and hospitable. Went out of their way to feed me when I arrived (even though they’d stopped serving food) and made me a breakfast bag every day as I was off out early. Will stay again xxx

Ideal affordable choice for a pre- flight overnight stay. Easy to find, large car park and the bar was open for food and drink. The room we had was spacious, clean, and with a very comfortable bed. We hadn’t realised when booking that no cooked breakfast available but that wasn’t a problem. Plenty of cereals, toast, pastries, yoghurt and fruit available and hot drinks. The welcome was very friendly.

Great room value. Very spacious. Bed comfortable. Only continental choice for breakfast. There could of been more choice with pastries etc. but it was fine. Had a lovely meal on the evening of arrival. Very friendly landlady, and staff. Would stay there again.

Very friendly welcome, good home cooked food, clean and comfortable room. We used the hotel as a stopover when travelling south to a family birthday, We will definately stay again, would also recommend to anyone looking for somewhere to stay.