Holiday Inn Express Swindon West

Holiday Inn Express Swindon West Reviews

Holiday Inn Express Swindon West

Frankland Rd, Swindon, SN5 8UD, United KingdomSee Hotel Details
Holiday Inn Express Swindon West
Holiday Inn Express Swindon WestHoliday Inn Express Swindon WestHoliday Inn Express Swindon West
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1 night

Guest Reviews

8.7/10
Very Good
68 review
Verified reviews
Location8.7
Amenities8.4
Service8.8
Cleanliness9.0
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All reviews(68)
Positive reviews(67)
Reviews with photos/video(23)
Awesome stay(12)
Delicious breakfast(10)
Great service(10)
Clean and tidy(9)
Great location(7)
Great value for money(5)
Convenient parking(5)
Negative reviews(1)
potatoheaduk
Standard Double Room
Stayed in Apr 2025
Family
17 review
10/10
Outstanding
Posted on May 5, 2025
Standardized quality as a well-known chain hotel brand. Spacious room, hot shower, free hot drink machine and free microwave oven available at lobby, free delicious cooked breakfast.
Response from Property: Thanks for the perfect rating, potatoheaduk. We're glad to see you had an enjoyable stay. We're glad the Express Start breakfast was a highlight of your stay. What's better than a bacon bap and coffee in the morning? We hope to welcome you back and All the best, Jamie - Hotel Manager.
Jeenma
Accessible Double Room
Stayed in Jan 2025
Business traveler
18 review
9.0/10
Great
Posted on Feb 24, 2025
Very convenient location if u drive, just next to M4. Breakfast is not too bad, can request for vegetarian sausages.
Response from Property: Thanks for the review, Jeenma. We're happy our location was convenient for your stay. We're happy to see you enjoyed the free breakfast. We hope to welcome you back and All the best, Jamie - Hotel Manager.
ET2008
Standard Double Room
Stayed in Dec 2024
Solo traveler
45 review
7.0/10
Posted on Feb 1, 2025
Very convenient if you are driving. It is just next to M4. Breakfast are great. Staff are friendly.
Response from Property: Thanks for the review, ET2008. We're happy to see you enjoyed the free breakfast. The team will be happy to see they made a good impression. We hope to welcome you back and All the best, Jamie - Hotel Manager.
Business
Standard Double Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 9, 2025
Good experience
Response from Property: Thanks for the perfect rating, Business. Knowing you had a good stay brings a smile to our faces! We hope to welcome you back and All the best, Jamie - Hotel Manager.
Guest User
Accessible Double Room
Stayed in Apr 2025
Family
43 review
6.0/10
Posted on May 3, 2025
staff is friendly. the room is just ok. seems that this holiday inn express is one with fewer facilities. even the space for sitting and chatting is limited. the business facilities literally have nothing to provide
Response from Property: Thanks for the review, Guest UserThe team will be happy to see they made a good impression.We're glad to hear you were happy with the facilities.Jamie - Hotel Manager
Sanzuuu
Accessible Double Room
Stayed in May 2025
Couple
7 review
10/10
Outstanding
Posted on Jun 30, 2025
Coean and good service Good location too
Guest User
Standard Double Room with Sofabed
Stayed in Aug 2024
Business traveler
1 review
10/10
Outstanding
Posted on Sep 21, 2024
All Good
Response from Property: Wow, 5-stars! Thanks so much. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Jamie - Hotel Operations Manager.
Soyoung
Standard Double Room
Stayed in Aug 2024
Couple
4 review
10/10
Outstanding
Posted on Sep 28, 2024
We stayed there to break our journey. All staff members were very helpful and friendly. Breakfast was also good👍 Our room was very clean too. Such good value for money! Will definitely stay there again.
Response from Property: Wow, 5-stars! Thanks so much, Soyoung. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Jamie - Hotel Operations Manager.
Guest User
Standard Double Room with Sofabed
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 29, 2025
VERY EXCELLENT ROOM AND GOOD STAFF
Guest User
Standard Double Room
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on Apr 21, 2025
Perfect for short stop near the motorway
Response from Property: Thanks for the amazing rating. We're happy our location was convenient for your stay. We hope to welcome you back and All the best, Jamie - Hotel Manager.
Guest User
Accessible Double Room
Stayed in Jun 2024
Couple
1 review
3.5/10
Posted on Aug 19, 2024
Not only did this hotel charge over 300 for one night, they then had the ordasity to give me a parking fine. If there was a requirement to report my registration number to them, then they should have asked for it at the reception.
Response from Property: Hi, thanks for your feedback. Please drop us a message so we can get this sorted. All the best, Jamie - Hotel Operations Manager.
Guest User
Standard Double Room
Stayed in Nov 2023
Couple
12 review
9.0/10
Great
Posted on Dec 18, 2023
The hotel is conveniently located just off the M4 in Swindon. We used it as a stop off while driving dueing the night. The hotel itself was very festively decorated with lots of Christmas decorations, which was great, ot felt very warm and welcoming. The 24 hour reception desk was one of the reasons we chose the hotel as we were arriving at midnight and the staff memver who checked us in was very professional and welcoming. The car park only had a few spaces left which worried us but we did get a space. The staff were very friendly and helpful. However, there was no heating in our room. There is no central heating so they have put in A/C/heater units on the walls. Our seemed to be broken as it blew out cold air for 30 minutes before we decided to turn it off. We had been travelling for 26 hours at that point and it was gone midnight so I didn't want to go back to the reception desk and risk having to change rooms when we were already so tired. So we layered up and went to bed with jumpers & socks. I asked for a portable heater the next morning at breakfast and they put one in within 5 minutes so that getting ready in the morning wasn't so cold. I was very impressed with the responsiveness of the team. There is no heating in the bathroom either. It was a shame because everything else about the hotel was fine. The breakfast was good too. Perfect for a 1 night stop-over. However, I wouldn't recommend it for winter.
Response from Property: Thanks for your fab review.All the best, Jamie - Hotel Operations Manager
Bells on the road
Standard Double Room
Stayed in Sep 2023
Business traveler
46 review
8.0/10
Very Good
Posted on Oct 14, 2023
Close to M4, do easy to get to. Room a little dated and tired. Wifi good and room had air conditioning. Breakfast like a cattle mart, needs to have a simple solution that people walk in one way and out another. Bed uncomfortable and as the room was on M4 side noisy if window open. Room near lift, so was a little noisy from people in hall way.
Guest User
Standard Double Room
Stayed in Apr 2024
Couple
1 review
9.5/10
Amazing
Posted on May 26, 2024
It was a nice accommodation experience for us. Cosy accommodation and great price.
Response from Property: Thanks for your kind words.Best wishes, Jamie - Hotel Operations Manager
wwCARww
Accessible Double Room
Stayed in Nov 2023
Business traveler
1 review
10/10
Outstanding
Posted on Jan 30, 2024
Super nice I enjoyed it a lot!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Property: Yay! Thank you for the review and feedback!We're so pleased that you enjoyed your stay.All the very best,Jamie - Hotel Operations Manager