The Grand Hotel Swansea Reviews

Great location, right in front of the train station and very close to the town and nice restaurants. Recently renovated hotel with food and clean amenities. Nice cafe downstairs as well.

Great location, right next to the train station. Great staff friendly services and sufficient toiletries provided. Clean bedroom. All in all, great place to stay and highly recommend!

Location is good. Right next to the train station and paid car park. However, the noise is unacceptably loud during the night time, even with the double-glazed windows. Motorcycles and teens make the whole night a nightmare. The room is big with however a tiny TV. Free WIFI. The cleanliness is fair, but can be better.

Great spot in Swansea and very clean! Easy to get to places and helpful staff!

Amazing

The window of the room cannot be opened. The air conditioner is old and the room has a smell.

The toilet was broken. Since the room phone was also out of order, we had to walk to the front desk on the first floor to contact the maintenance staff for on-site inspection. After waiting for 30 minutes, the maintenance staff did not bring any tools to the door for repair. During the period, they left twice to get tools and finally did not complete the repair. The hotel suggested that we change to another hotel, but my family had already gone to bed due to the time difference, so they could not accept the request to change hotels. The next day, the hotel informed Ctrip that breakfast could be served at 6:30 am on weekdays. Unfortunately, when my family and I arrived at the restaurant on the first floor at 6:40, we were told that the meal would not start until 7 o'clock. The hotel front desk got the time wrong.

Very average but in a great location

It's too dilapidated, and the front desk service is not proactive. They just said there is nothing they can do about the reported situation (the quilt is too thin, the heating is not working)