HENGLI HOTEL Reviews

It was our first time to Suzhou, and we chose to stay in hengli hotel. The first impression was impressive, luxurious lobby and beautiful design. We kind of love the environment here. There is one hotel manager assigned to service us, I remembered her name is 冠玉冰. I must give a thumbs up to her services, she answered most of our enquiry and always check with us if we need any assistance daily. Our room view is stunning! We enjoyed seeing the sunset everyday. Definitely will come back to stay here again.

Hengli is truly a definition of a 5 star hotel. In every aspect, the service, facilities, location, housekeeping and extra services provided we are truly happy with the exceptional quality provided. Right from the time we arrived, during our stay and checking out, the experience was excellent. The sunset view and the laser show from our 38th floor room were also some of the highlights. Thank you for the fresh fruits and porridge during our stay, it was really thoughtful. We truly enjoyed our weekend stay here. This will one of those truly memorable place where we will reflect with fondness.

We had an amazing stay at this hotel! Everything was spotless, and the facilities couldn’t be better. What really made our stay special was the incredible service. The staff was super friendly and always helpful, but Cheng Shihan stood out the most. She took such great care of us throughout our stay, always making sure we had everything we needed. That made all the difference! Highly recommend this hotel, and we’ll definitely be back!

This hotel became my favorite two years ago. It is modern as well as the facilities. Excellent service and excellent breakfast. Highly recommended.

I can’t have the words to describe how friendly and helpful the persons who work there are (from the lobby until the cleaning lady) Such a nice stay. The room was so very clean, the bed was amazing and the gym/pool area was more than 5 star hotel. What a new, and chic hotel is. I will for sure be back. Thank you so much.

Good for traveler, not close to Suzhou center but near outlets

Amazing hotel, service is very good you get your own personal housekeeper who can arrange everything, mine was Zhang xiangting very nice.

friendly and helpful frontdesk staffs

An established hotel with great service from all staff, with special mention to Kobe. We were given the room on the 38th floor with an amazing lake view 😍 Love the use of technology. The toilet seat is automatic which makes it more hygienic. Some things are also delivered by a robot. My girl had fun in the bathtub and loved the free soft toys. Gym is huge. Hotel breakfast also has a wide variety. There was even free fruit platter and green bean soup for supper 👍🏻 A lovely stay and highly recommended!

Good service

Great place!

This year during the Spring Festival, I took my parents to stay at Suzhou Bay Hengli Hotel. The overall impression was very good, no matter the hardware or software. This time I booked a lake view room, the room facilities are complete, the air conditioning temperature is very suitable, and the stay is very comfortable. The hotel also gives away fruit and good night porridge every day, which is very thoughtful! Every night we can see the Suzhou Bay Music Fountain opposite and the fireworks set off by the hotel in the room🎆 The hotel's buffet breakfast, dinner and Chinese restaurant are all very good, the environment is great, there are many dishes, and the taste is good! This time I booked 2 rooms and stayed for a total of 3 nights. My parents were very satisfied. Fortunately, the housekeeper Zixuan cared about my well-being and provided warm and thoughtful service throughout the whole process. Thank you very much🙏🏻

The room is bright and the automatic floor-to-ceiling windows offer a view of Taihu Lake. The bathroom is OK. Norrest Room. Air purifier in the room. It would be OK if the bed was a little bigger. The view of the executive suite is even better. Overall OK

New hotel to be opened in 2022. High-end, clean and bright, decorated with flowers, attentive service and complete facilities. The buffet dinner is rich and delicious, very distinctive: there are many varieties of fresh fruits, super sweet oranges, delicious local melons, and sugar cane; there are cooked drunken crabs, drunken clams and drunken razor clams; there are rice dew and osmanthus wine. The buffet breakfast is also good. It only takes a few minutes to walk to the "Suzhou Bay Grand Theater". I will choose it next time.