HENGLI HOTEL Reviews

It was our first time to Suzhou, and we chose to stay in hengli hotel. The first impression was impressive, luxurious lobby and beautiful design. We kind of love the environment here. There is one hotel manager assigned to service us, I remembered her name is 冠玉冰. I must give a thumbs up to her services, she answered most of our enquiry and always check with us if we need any assistance daily. Our room view is stunning! We enjoyed seeing the sunset everyday. Definitely will come back to stay here again.

Hengli is truly a definition of a 5 star hotel. In every aspect, the service, facilities, location, housekeeping and extra services provided we are truly happy with the exceptional quality provided. Right from the time we arrived, during our stay and checking out, the experience was excellent. The sunset view and the laser show from our 38th floor room were also some of the highlights. Thank you for the fresh fruits and porridge during our stay, it was really thoughtful. We truly enjoyed our weekend stay here. This will one of those truly memorable place where we will reflect with fondness.

Facilities and services is exceptional. My 1st choice whenever i am here for work.

We had an amazing stay at this hotel! Everything was spotless, and the facilities couldn’t be better. What really made our stay special was the incredible service. The staff was super friendly and always helpful, but Cheng Shihan stood out the most. She took such great care of us throughout our stay, always making sure we had everything we needed. That made all the difference! Highly recommend this hotel, and we’ll definitely be back!

The location was great. The sunset view from the sunset room was excellent.

This hotel became my favorite two years ago. It is modern as well as the facilities. Excellent service and excellent breakfast. Highly recommended.

I can’t have the words to describe how friendly and helpful the persons who work there are (from the lobby until the cleaning lady) Such a nice stay. The room was so very clean, the bed was amazing and the gym/pool area was more than 5 star hotel. What a new, and chic hotel is. I will for sure be back. Thank you so much.

Good for traveler, not close to Suzhou center but near outlets

Amazing hotel, service is very good you get your own personal housekeeper who can arrange everything, mine was Zhang xiangting very nice.

An established hotel with great service from all staff, with special mention to Kobe. We were given the room on the 38th floor with an amazing lake view 😍 Love the use of technology. The toilet seat is automatic which makes it more hygienic. Some things are also delivered by a robot. My girl had fun in the bathtub and loved the free soft toys. Gym is huge. Hotel breakfast also has a wide variety. There was even free fruit platter and green bean soup for supper 👍🏻 A lovely stay and highly recommended!

Good service

Great place!

The hotel is located right by the Taihu Lake. We booked a family room with a great view from the window. We can also see the musical fountain at night. The housekeeper Liu Xuan's service was very good. She prepared fruits and good night porridge for us. She patiently answered any questions we had. I give her a thumbs up!

The Hengli Hotel, which was recommended by a friend, has a grand lobby and a very good-looking front desk. They are all young people and very attentive. When I checked in, the housekeeper Xu Jingying saw that I was wearing glasses and kindly reminded me that there was a glasses cloth next to me. She also told me about some of the hotel's infrastructure and time along the way. Although we brought our children to stay, the toiletries provided to the children were free. The good night porridge was equipped with millet porridge and milk, and welcome fruits were prepared. We ran errands online for swimsuits and arrived very late, and they were also delivered directly by hand. I feel that the service is very heartwarming. The scenery is also very good, facing Taihu Lake, very beautiful. Suzhou is very beautiful, Hengli Hotel is very warm, and I will stay here next time.