No. 1 Cheng'an Road, Yangcheng Lake Town, Xiangcheng District, Suzhou, Jiangsu Province, P.R.China, Xiangcheng District, Suzhou, Jiangsu, ChinaSee Hotel Details
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1 night
Guest Reviews
9/10
Good
405 review
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Verified reviews
Location9.1
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(405)
Positive reviews(393)
Reviews with photos/video(225)
Delicious breakfast(40)
Friendly front desk staff(26)
Luxurious(23)
Secluded lake view(23)
Perfect for kids(20)
Relaxing hot springs(18)
Excellent afternoon tea(6)
Has an infinity pool(5)
Negative reviews(12)
Anonymous User
Lakefront Pool Deluxe Room King-bed
Stayed in Feb 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Mar 27, 2025
very cozy and luxury place to stay. We are lucky to have fully cherry blossom during our stay. The service is perfect and warm as well. Will come to stay next time soon.
Response from Property: Dear esteemed guest,We are delighted that you have chosen to stay with us at Banyan Tree Yangcheng Lake. Your satisfaction is our greatest motivation, and we will continue to strive to ensure that every guest who chooses Banyan Tree enjoys unparalleled care and a comfortable stay.As spring arrives, we are excited to launch our exclusive spring promotion by the lakeside. Whether you choose to relax in the comfort of your room or visit our Banyan Tree Spa, where ancient techniques are used to rejuvenate your vitality and restore inner balance, we aim to create a haven for your body and mind amidst the natural charm. Beyond the hustle and bustle of the world, discover a better version of yourself.The Banyan Tree Yangcheng Lake Guest Service Team
현지
Lagoon View Pool Room King-bed
Stayed in Apr 2025
Family
9 review
10.0/10
Outstanding
Posted on May 16, 2025
Good location, peaceful environment, and friendly personnel. The ambassador Martin provided a professional service, with friendly attitude along the way.
Response from Property: Dear esteemed guests,We are truly grateful that you have chosen to stay with us at the Yangcheng Lake Banyan Tree. Your kind words and appreciation bring us immense joy. Your satisfaction is the driving force that propels us forward. We will continue to strive, ensuring that every guest who chooses the Banyan Tree will experience unparalleled care and a comfortable stay.By the shores of Yangcheng Lake, we cordially invite you to embark on a refreshing summer journey. Take an early morning stroll by the lake, feeling the gentle breeze on your face; in the evening, bask in the setting sun and savor the tranquility of summer. Enjoy the coziness of your room, or visit the Banyan Tree Spa, where ancient techniques will awaken your vitality and restore your inner balance.In the embrace of nature's charm, we create a sanctuary for your body and soul. Beyond the hustle and bustle of the world, you will discover a better version of yourself.The Banyan Tree Yangcheng Lake Guest Services Team
Guest User
Lagoon View Pool Room King-bed
Stayed in Aug 2024
Couples
2 review
10.0/10
Outstanding
Posted on Oct 4, 2024
Fantastic newly opened hotel. Employees are very friendly and helpful. The rooms are fantastic and the hotel atmosphere allows to relax. Perfect for some stacation and business eventd outside of shanghai. Martin is awesome, always checking in and delivers excellent service.
Super Hotel am YangCheng Lake. Das Hotel hat neu eröffnet. Die Zimmer am See haben einen super Ausblick und bieten maximale Erholung. Die Nähe zu Shanghai bietet eine gute Möglichkeit für einen Erholungstrip oder für Businessevents.
Martin Yang lieferte exzellenten service und spricht etwas deutsch, was ihn noch sympathischer macht.
Response from Property: Dear guest, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are delighted to receive your praise and recognition of our colleague Martin's service. Your satisfaction is our greatest motivation, and we will continue to strive to maintain high standards of service to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and a comfortable accommodation environment. Looking forward to serving you again in the near future, making every stay by Yangcheng Lake an unforgettable memory. Banyan Tree Yangcheng Lake Guest Service Team.
Guest User
Lagoon View Pool Room King-bed
Stayed in Mar 2025
Family
52 review
10.0/10
Outstanding
Posted on May 2, 2025
The hotel environment is first-class, the service staff is warm and friendly. The hospitality ambassador Jessica contacted in advance to inquire about the requirements for room facilities, which was very thoughtful and considerate. The hotel beauty Libby Li warmly received and gave a satisfactory room. The hotel facilities are complete and in good condition. The Chinese restaurant has high quality dishes, and the service staff is meticulous and thoughtful. The breakfast at Mingyue Restaurant is rich in variety and of good quality, especially the variety of the ordering part is impressive. Banyan Tree Yangcheng Lake is built by the water and is very suitable for a leisurely vacation.
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6/20
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and a comfortable accommodation environment. The spring limited promotion is open by the Yangcheng Lake. Enjoy the shimmering lake light in the morning and the melting gold of the sunset in the evening. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lagoon View Pool Room King-bed
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 25, 2025
We came to Banyan Tree Yangcheng Lake Hotel. The service was impressive. One staff was warm and thoughtful throughout the whole process. He also made a careful arrangement for our room. From check-in to check-out, we felt very considerate. When we checked out, we were sent to the basement to get on the bus and watched us leave slowly. The lobby design is elegant and grand, and the high space and exquisite decoration show the luxurious taste. The room hygiene is impeccable, the bedding is comfortable, and the facilities are complete, creating a quiet atmosphere for rest. The dishes in Baiyun Restaurant are delicious and the ingredients are fresh, especially the local lake dishes are memorable. The green environment around the hotel is elegant, the lakeside scenery and the garden landscape complement each other, and walking in it is like being in a natural oxygen bar, which is an ideal choice away from the hustle and bustle. It makes me think that this is the first choice hotel for my next visit to Suzhou.
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6/11
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lagoon View Pool Room Twin-bed
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 20, 2025
This year, my first stay at Banyan Tree Hotel on my birthday brought me an unprecedented sense of ceremony and satisfied all my emotional values. I sincerely thank the hotel for decorating the room very warmly and sending birthday cakes. The taste was great and the children ate them all. I experienced the 7-degree travel photography of Xia. It turned out that women understand women best. The photos she took were all what I like. I must recommend her to my sisters. Barrywang, the pool staff, was handsome, sunny and responsible. I also experienced the hotel's spa, which was very relaxing. The staff was very professional and I actually fell asleep. The breakfast was very rich, the service was thoughtful and clean. Banyan Tree is really the first choice for holidays and special days. It is really worth recommending.
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6/17
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and a comfortable accommodation environment. The spring limited promotion is open by the Yangcheng Lake. Enjoy the shimmering lake light in the morning and the melting gold of the sunset in the evening. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lagoon View Pool Room King-bed
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 17, 2025
Conclusion first: This is my first time to experience Yuerong Hotel with my baby. The overall experience is impeccable. The hotel's care can be felt in every detail. I feel that it is expensive for a reason. I will definitely stay here again if I have the conditions.
Environment & Facilities: The hotel has a beautiful environment, with beautiful views of Yangcheng Lake, exquisite greening design, and the elegant charm of Jiangnan gardens can be seen everywhere. The restaurant offers a variety of food options, especially local lake cuisine, which is delicious and well presented.
Service: Every staff member is very polite, and makes people feel very considerate from check-in to check-out. A special car will be picked up with just one phone call, and considering that we are with our children, special arrangements for restaurant seats include baby chairs, boat rides, duck feeding and other activities.
Hygiene: The baby walks barefoot in the room, which shows that the room is very clean and comfortable. The floor height is very high, the facilities are spotless, and the bedding is soft. Considering that there are mosquitoes in summer, mosquito repellent spray and electric mosquito coils are also prepared.
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6/11
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lagoon View Pool Room King-bed
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 25, 2025
When I came to the Banyan Tree Yangcheng Lake, I was attracted by the grand style of the lobby as soon as I walked into the hotel - the tall dome and elegant oriental design made people feel the low-key luxury atmosphere instantly. The dishes in Baiyun Restaurant are surprising, with both exquisite local flavors and creative cuisine, and each one is memorable. The room is clean and tidy, the facilities are exquisite, and the lake view outside the floor-to-ceiling window is even more refreshing. The key is that the room is large, and it is very spacious for 4 people with a baby.
The hotel has a special waiter who is warm and thoughtful. From check-in to check-out, you can feel the meticulous care. He is also particularly concerned about children and can provide great help. The landscaping design is very elegant. Walking in it, it feels like being in a Jiangnan ink painting, quiet and beautiful. The overall experience exceeded expectations, very suitable for vacation and relaxation, highly recommended.
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6/8
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
hemingmin
Lagoon View Pool Room King-bed
Stayed in Apr 2025
Other
13 review
10.0/10
Outstanding
Posted on May 21, 2025
Banyan Tree is located in the center of Yangcheng Lake, surrounded by water on three sides, with beautiful scenery. The front desk upgraded the suite on the first floor, and checked in by boat at the lobby pier. Suddenly, it felt like Kyoto Hoshinoya. The lobby lounge is open and transparent, the garden is beautiful, and it has a beautiful view of Yangcheng Lake. The room environment is warm and comfortable, and there is a comfortable hot spring pool on the balcony. The front desk service is polite and enthusiastic, and the restaurant, cruise ship, and battery car service are meticulous and thoughtful. A secluded resort.
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6/8
Response from Property: 尊敬的賓客朋友,倷好,感謝您選擇入住陽澄湖悦榕莊,很開心得到您的喜歡。您的滿意是我們最大的動力,我們會繼續努力,確保每一位選擇悦榕莊的客人都能享受到無與倫比的關懷和舒適的住宿環境。陽澄湖畔,誠邀您共享夏日清涼之旅。清晨漫步湖畔,感受微風拂面;傍晚欣賞夕陽,享受夏日的寧靜。於房間靜享愜意,或赴悦榕Spa,以古法技藝喚醒活力,重尋內在平衡。於自然靈韻中,為您構築身心歸所;於喧囂塵世之外,遇見更好的自己;陽澄湖悦榕莊賓客服務團隊
Guest User
Lakeview Pool Deluxe Room King-bed
Stayed in Apr 2025
Travel with friends
3 review
10.0/10
Outstanding
Posted on May 12, 2025
We came to Banyan Tree Yangcheng Lake during off-peak hours. The hotel environment is excellent, the lakeside scenery is intoxicating, the restaurant is elegant and the atmosphere is pleasant. However, the quality of Mingyue breakfast needs to be improved. The selection and taste of dishes are not up to the standards of high-end hotels, which is a bit regrettable. The service is particularly outstanding. Special thanks to an enthusiastic and professional guest, Ambassador Yang, who took the initiative to assist in arranging the itinerary, from checking in and taking the boat to arranging dinner, as well as the introduction of the surrounding environment. The meticulous and thoughtful service made us feel warm and added a lot to the overall experience. I hope that the breakfast can be optimized at the same time. With such an ambassador serving attentively, we believe that it will be more perfect next time. It also makes us feel that the Banyan Tree Yangcheng Lake Hotel will be our first choice when we come to Suzhou next time~
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6/9
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Woshijixiansheng
Lakefront Wellbeing Pool Suite King-bed
Stayed in Apr 2025
Family
35 review
10.0/10
Outstanding
Posted on May 11, 2025
I came to Suzhou Banyan Tree Hotel to take a break during off-peak hours. The landscaping of Banyan Tree Yangcheng Lake Hotel is amazing, with shady trees and lush flowers and plants. Walking through it is like being in a natural oxygen bar, refreshing. The hotel facilities are complete, whether it is luxurious and comfortable guest rooms or equipped with advanced fitness centers, they all make people feel very intimate. What is more worth mentioning is that there is a very special staff member in the whole hotel, and his service can be enjoyed everywhere. The service is warm and thoughtful. From check-in to check-out, every detail is handled meticulously, making people feel the warmth of home. The overall experience exceeded expectations and is definitely a great choice for vacation and relaxation.
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6/8
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lagoon View Pool Room King-bed
Stayed in Apr 2025
Family
7 review
10.0/10
Outstanding
Posted on May 11, 2025
It is definitely a good choice to come to Banyan Tree for self-cultivation on weekends. The hotel stay experience is unforgettable. Every staff member serves with a smile, which makes people feel at ease. The garden landscape and the lake are in harmony, and walking in it is like being in a painting. The hotel ambassador Martin is even more thoughtful and considerate. He thinks of everything we think, from the warm greetings when we check in to the intimate farewell when we leave the hotel, which makes people feel particularly warm. Both the hardware facilities and soft services are impeccable and absolutely worth recommending.
Original TextTranslated by Google
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lagoon Terrace Pool Room King-bed
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 10, 2025
We came to the Banyan Tree Yangcheng Lake Suzhou nearby. Banyan Tree Yangcheng Lake Suzhou is really a secluded paradise! The lakeside scenery is picturesque, with white walls and black tiles against the shimmering water. Every corner is full of the elegance of Jiangnan gardens. The guest rooms are equipped with smart home and waterside terraces. It is a must to soak in the essential oil bathtub and watch the sunset. The outdoor infinity pool seems to blend into the lake light. The most amazing is the "Yifeng Pavilion" restaurant. The hairy crabs are fat and yellow, the squirrel mandarin fish made by the Suzhou cuisine chef is crispy on the outside and tender on the inside, and the crab meat dumplings made for breakfast are so fresh that they can make your eyebrows drop. The service is attentive, considerate, and thoughtful, and they always take the guests into consideration, which perfectly interprets low-key luxury - I will come again and again for this lakeside elegance.
Original TextTranslated by Google
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lakefront Two-bedroom Pool Villa
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 10, 2025
The whole family came to Banyan Tree Yangcheng Lake for a short vacation. Banyan Tree Yangcheng Lake has an elegant environment and complete facilities. Whether it is the spacious guest rooms, the infinity pool or the Suzhou garden style, it makes people feel comfortable. The butler service is particularly considerate, and it is meticulous and thoughtful from check-in to check-out, and can always meet the needs in advance. There are rich dining options, and the lake view restaurant has a great view. The overall experience exceeded expectations and is an ideal choice for relaxation. It is worth recommending.
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6/9
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and comfortable accommodation. Yangcheng Lake sincerely invites you to share a cool summer journey. Stroll along the lakeside in the early morning and feel the breeze on your face; watch the sunset in the evening and enjoy the tranquility of summer. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team
Guest User
Lakefront Wellbeing Pool Suite King-bed
Stayed in Feb 2025
Couples
36 review
10.0/10
Outstanding
Posted on Mar 23, 2025
Facilities: The washbasin, toilet and bathtub are all from Laufen. The hair dryer is standard in hotels of this level. Mini bar is free for the first round. The boat check-in method is relatively novel. The washing and care are Thai style. The suite has yoga mats, yoga bricks and other accessories, which are suitable for meditation and yoga. There is a private bath outdoors, which is very comfortable with the sea salt with a soothing smell.
Hygiene: Clean and tidy
Environment: Similar to Banyan Tree Shishan, the location is a little remote.
Service: The night bed service is good, and the aunt will make up the burned incense sticks.
Hotel bicycle riding: Not experienced
Welcome gift: There are fruits and various nuts, which are fresher than the four seasons.
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6/16
Response from Property: Dear guests and friends, Hello, thank you for choosing to stay at Banyan Tree Yangcheng Lake. We are very happy that you like it. Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest who chooses Banyan Tree can enjoy unparalleled care and a comfortable accommodation environment. The spring limited promotion is open by the Yangcheng Lake. Enjoy the shimmering lake light in the morning and the melting gold of the sunset in the evening. Enjoy the comfort in the room, or go to the Banyan Tree Spa to awaken vitality and rediscover inner balance with ancient techniques. In the natural spirit, we build a place for your body and mind; outside the hustle and bustle of the world, you will meet a better self; Banyan Tree Yangcheng Lake Guest Service Team