To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1017)
Positive reviews(1004)
Reviews with photos/video(178)
Friendly front desk staff(184)
Classy environment(102)
Easy to get around(78)
Quiet & comfortable(53)
Close to scenic area(48)
Excellent TV(11)
Tasty coffee(9)
Negative reviews(13)
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 24, 2025
the hotel is nice, good, clean, all the staff are friendly. the location is good. a lot of foods around the hotel and not too far from metro station.
Response from Property: The beautiful reunion came as scheduled, the timeless lyricism hung on the tired guitar, and the past became a distant song, always emerging on days with sunset. Your greetings are like a clear spring in the mountains. MOLI wishes you and your family a happy life!
J_wei
Japanese-Style Featured Member Room (Double Bed)
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
They serve me well. Great place which is near to food place. Walkable distance to metro but advice bus is more convenient in Suzhou. Ventilation a-bit problem as smoker from other place fill up my room too.
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel this time! The pace of progress will never stop. For your trust, Jasmine Hotel will always stand in this city. Finally, I wish you a happy life every day!
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 10, 2024
Althought this location is a little loudly, but the room is good at decorated and fully equipped. Staffs are friendly and out space is clean also. The price is good for these things and it deserves to be recommend.
Response from Property: Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed the decor and amenities of your room, as well as the friendliness of our staff. We strive to maintain a clean and welcoming environment for all our guests. We appreciate your understanding regarding the noise level and are continuously working to improve the overall experience for our guests. Your kind words about our pricing and your recommendation mean a lot to us. We hope to welcome you back soon for another enjoyable stay
Toth
Moli Family Suite With Bathtub (Cloud-Like Latex Mattress + Vast Media Library + Multi-function Charging Cable + Bubble Bath + Screen Mirroring)
Stayed in Oct 2024
Travel with friends
15 review
4.2/5
Very Good
Posted on Nov 9, 2024
We booked a three bed suite for 3 people but don't recommend this as the sofa bed really uncomfortable. However other two beds were fine, standard hotel with very nice reception staff, they let us wash at no charge and received a lovely present. Thank you.
The location is good with many sights nearby.
Response from Property: Dear guest,Thank you for your feedback. We're glad to hear that you found our reception staff nice and that you liked the two beds in your suite. Also, it's great that you appreciated the free wash and the lovely present. We apologize for the discomfort of the sofa bed, and we'll look into improving this issue. We're happy that you liked our location as well. We hope to see you again and provide you with an even better experience.Best regards,
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 14, 2025
Great hotel, with a friendly staff who make himself available. We had a really clean room, with everything we needed in the bathroom (clean towels, toothbrush, comb...) ! A good price for a great room and location.
Response from Property: 謝謝您選擇入住MOLI,更感謝您花費寶貴的時間在這裏和大家分享您的入住體驗,您的一字一句對我們都是很大的鼓舞,MOLI全體小夥伴感謝您的用心和支持,祝您天天開心,一切安好!
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Jan 2025
Couples
12 review
5.0/5
Outstanding
Posted on Feb 13, 2025
Pros
Easy to find, nice lobby
Free Hot Drinks machine in the lobby
Free laundry and dryer machine
Nice room, clean sheets and towels
Huge tv and good Aircon/heater
Window for fresh air
Cons
No elevator- must use Stairs but not that bad/steep
Tv is just Chinese channels
Response from Property: 尊敬的賓客您好,非常感謝您對MOLI的高度評價,同時我們也會一如既往的把真誠的服務態度帶給其他的客人,最後祝您及家人生活愉快!
Evi
Japanese-Style Featured Member Room (Double Bed)
Stayed in Feb 2025
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 7, 2025
Very good service from reception 100%
Response from Property: 非常感謝您的好評!您的支持和肯定給了MOLI滿滿的信心,把服務做到極致,一直是MOLI人的堅持標準,讓我們的客人滿意了,也是對我們最大的認可,是我們前進更大的動力。我們一定會努力做得更好,再次感謝您的好評,期待您再次光臨!祝您工作順利,生活愉快!
xw123456-
Japanese-Style Featured Member Room (Double Bed)
Stayed in Feb 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Mar 13, 2025
I came here with my friends to travel. I booked the room because it was close to Shantang Street. The room was small but well-equipped. I really like the room layout and service. It feels like home. There are snacks at the front desk, but the variety is a bit small. I hope to buy more snacks next time I come! . The hotel service is good and the atmosphere is also very good. The front desk is very meticulous, handing over the card with both hands, and greeted us with a smile every time they saw us. The front desk is super suitable for taking pictures, and there is a sense of atmosphere at night. In Gusu, this price is not bad, it is really cost-effective! Families don't hesitate, it's really great.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your high evaluation of MOLI. At the same time, we will continue to bring our sincere service attitude to other guests. Finally, I wish you and your family a happy life!
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Feb 2025
Solo travelers
9 review
5.0/5
Outstanding
Posted on Mar 13, 2025
Who knows, family members! The hotel we stayed in this time was really amazing! The staff was very enthusiastic, helping us check in and introducing the surrounding fun places, without any fuss. The room was cleaned so clean, the things were neatly arranged, the bed was soft, and I fell asleep in seconds at night. The bathroom had no odor, hot water was available whenever I turned it on, and the location was also excellent, and it was very convenient to eat and go shopping around. Living here is like being at home.
Original TextTranslated by Google
Response from Property: Dear guests, we are glad that you are satisfied with our service and environment. Your affirmation is the driving force for our continuous progress. We will do better with our heart and pay more attention to details. We hope to provide each guest with better quality and considerate service, and add a sense of comfort and pleasure to your journey. We look forward to your visit again with your family and friends. MOLI wishes you a happy life!
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 13, 2025
This hotel stay experience is perfect! The location is excellent, and there are many delicious foods around. The room is warm and elegant, and the bedding is soft and comfortable, which makes for a good night's sleep. The front desk staff Xiao Shen, Xiao Sun, and Xiao Fang are warm and thoughtful, and the check-in is fast. They also recommend places to visit. The service is impeccable, responsive, and as comfortable as home. Next time I travel, I will choose this place again! I must give this hotel a five-star rating!
Original TextTranslated by Google
Response from Property: Thank you for choosing Moli, thank you for your high praise and for sharing your feelings after your stay. We always believe that good service can make your stay pleasant. We will continue to work hard to provide you and all VIPs with more meticulous and considerate services. Moli sincerely looks forward to meeting you again! I wish you and your family good health and a happy mood!
IdunXu
Featured Member Room (Double Bed)
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Traveling to Suzhou and staying there is just in time to avoid the Spring Festival peak, so there is no shortage of rooms. The hotel is well decorated and clean. It is close to other tourist attractions. The price is very reasonable and the boss is very nice. There is free coffee and milk tea downstairs
Original TextTranslated by Google
Response from Property: The beautiful reunion arrived as expected, the timeless lyrics hung on the tired guitar, and the past became a distant song, always emerging on days with sunset. Your greetings are like a clear spring from the deep mountains. MOLI wishes you and your family a happy life!
Guest User
Featured Member Room (Double Bed)
Stayed in Jan 2025
Travel with friends
2 review
4.0/5
Very Good
Posted on Feb 18, 2025
Booked during the Spring Festival. Usually the room is over 100. The stay experience during the Spring Festival was average. When I checked out, they said I would get a souvenir, but when I came back to pick it up, they didn't give it to me 😂
Original TextTranslated by Google
Response from Property: Thank you very much for sharing your stay experience and providing us with feedback. We are sorry that your stay during the Spring Festival did not meet your expectations. We apologize for the souvenir issue you mentioned. Your feedback is very important to us. We will take it seriously and work hard to improve so that every guest can enjoy a better stay experience. I hope that in the near future, we will have the opportunity to serve you again and bring you a more satisfactory experience. Thank you for your understanding and support! I wish you all the best!
Guest User
Featured Member Room (Double Bed)
Stayed in Dec 2024
Family
2 review
4.0/5
Very Good
Posted on Feb 3, 2025
The location is very good and the transportation is convenient. The entrance is small, the highest floor is the 4th floor, there is no elevator, it is not very convenient to live on the high floor, and the price feels a bit expensive. The service attitude is very good, there are snacks at the front door
Original TextTranslated by Google
Response from Property: If you love life, you must know life better than anyone else. Thank you for sharing your stay experience and your strong support. MOLI looks forward to seeing you again and wishing you a happy life~~
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 16, 2025
very very good very very good very very good very very good very very good very very good very very good very very good very very good very very good very very good very very good very very good
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at MOLI, and thank you for taking the time to share your experience with us. Your every word is a great encouragement to us. All MOLI partners thank you for your dedication and support. I wish you happiness every day and all the best!
Guest User
Japanese-Style Featured Member Room (Double Bed)
Stayed in Dec 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 28, 2025
Very good, good front desk service
Hygiene: Clean and tidy
Facilities: Complete
Environment: Good
very good very good very good very good very good very good very good very good very good very good very good very good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, MOLI Hotel will always stand in this city. Finally, I wish you a happy life every day!