Hillman Hotel (Suzhou Guanqian Street Pingjiang Road)

Hillman Hotel (Suzhou Guanqian Street Pingjiang Road) Reviews

Hillman Hotel (Suzhou Guanqian Street Pingjiang Road)

双成巷26号, Gusu District, Suzhou, Jiangsu, ChinaSee Hotel Details
Hillman Hotel (Suzhou Guanqian Street Pingjiang Road)
Hillman Hotel (Suzhou Guanqian Street Pingjiang Road)Hillman Hotel (Suzhou Guanqian Street Pingjiang Road)Hillman Hotel (Suzhou Guanqian Street Pingjiang Road)
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Guest Reviews

9.2/10
Very Good
1798 review
Verified reviews
Location9.2
Amenities9.1
Service9.4
Cleanliness9.2
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All reviews(1798)
Positive reviews(1767)
Reviews with photos/video(485)
Large rooms(354)
Convenient location(288)
Easy to get around(221)
Friendly front desk staff(156)
Close to metro(81)
Perfect for business trips(47)
Amazing natural light(31)
Has rooms for families(17)
Negative reviews(31)
KSL5430
Leisurely Family Room
Stayed in May 2025
Family
4 review
7.0/10
Posted on Jun 11, 2025
Welcomed by a parrot and a dog at the lobby :) when asked for more mineral water, they said one person one bottle only (but usually the hotel will provide more when requested..this is the first hotel that rejected to give us more)..but they were kind enough to give 2 extra bottles for us (a group of 4)..
Response from Property: Dear guest: Thank you for your review! We will immediately report the issue you raised to our superiors. We are very sorry for the bad experience you had. We will take your questions seriously and understand that your feedback is crucial for our improvement. Welcome to your next stay!
CX Loh
Delicate Family Room
Stayed in Oct 2024
Family
6 review
10/10
Outstanding
Posted on Nov 10, 2024
The room is big and clean. Their staffs are friendly and helpful. The location is nice and surrounded by shops.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Hahahelo
Leisurely Family Room
Stayed in Sep 2024
Traveling with friends
16 review
10/10
Outstanding
Posted on Nov 8, 2024
Goodddd 👍👍👍 everything is nice. Receptionist are friendly helpful, room is spacious & clean. We are 5 friends accommodate at this loft unit, 1 big bed downstairs, 2 queen bed upstairs. Easily fit in 5 adults. Walking distance to Ren Ming street. Happening vibrant area, alot of shops & mall. Luggage can keep behind front desk after check out.
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
Pei Yeing
Elegant Double Room
Stayed in Oct 2024
Traveling with friends
12 review
8.5/10
Very Good
Posted on Nov 10, 2024
The room was big and location close to attraction by walking distance for 20 minutes
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
Guest User
Delicate Family Room
Stayed in Feb 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 5, 2025
Very clean room and in a great location! Would definitely recommend
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
Adellene See
Delicate Family Room
Stayed in Mar 2025
Family
5 review
8.5/10
Very Good
Posted on Apr 20, 2025
Location is great and convenient. Overall happy stay.
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
gwr003
Elegant Double Room
Stayed in Feb 2025
Family
17 review
9.0/10
Great
Posted on Apr 5, 2025
Good Service, good location, friendly, reasonable price.
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
Mun Chun
Delicate Family Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 19, 2025
very good customer service, thank you.
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
WanJee
Delicate Family Room
Stayed in Nov 2024
Family
5 review
2.0/10
Posted on Dec 16, 2024
The hotel is not convenient, and very dirty!
Response from Property: Dear guest: Thank you for your review! We will immediately report the issue you raised to our superiors. We are very sorry for the bad experience you had. We will take your questions seriously and understand that your feedback is crucial for our improvement. Welcome to your next stay!
Guest User
Leisurely Family Room
Stayed in Dec 2024
Family
1 review
9.0/10
Great
Posted on Jan 16, 2025
Overall is good.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Guest User
Elegant Queen Room
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 19, 2024
All good stay!!
Response from Property: 尊敬的賓客：您好，感謝您的點評！酒店提倡“用心服務”，我們正在用心發現可以給您提供服務的機會，給您提供更滿意、更舒適的休息環境！您的滿意就是我們的追求！期待您的再次光臨。
Guest User
Elegant Queen Room
Stayed in May 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 11, 2025
The room is bigger than the average hotel. I stayed there for two nights. The experience was very good. I came here for tourism. I really recommend this hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Shuishuishan
Delicate Family Room
Stayed in May 2025
Family
1 review
9.7/10
Amazing
Posted on Jun 11, 2025
The location is very close to Qianguan Street, but the main entrance is not easy to find. It is in the alley. There is a little dog and a little parrot at the door. They are very cute. The room is cheap and the family room is quite big. Overall it is not bad
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Guest User
Elegant Queen Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 11, 2025
The facilities are complete and the environment is OK. It is in an alley and quite quiet. The front desk service is quite enthusiastic and will tell you the tourist route. I saw some bad reviews and thought I would step on thunder, but fortunately, I am quite satisfied. Those bad reviews are a bit out of context. I will choose this place again when I come to Suzhou in the future.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Eva Yap
Elegant Double Room
Stayed in Apr 2025
Family
8 review
4.0/10
Posted on Jun 7, 2025
The front desk staff was slow to serve and had no smile at all, as if the customers owed them a lot of money. Located in the alley, The door lock could not be closed, and there were obvious signs of prying. I told the front desk, and the front desk replied: the master was too busy to come and fix it. There were a lot of unpacked packages piled up next to the elevator, and no one was dealing with them. The only advantage was that there were enough umbrellas for the guests. The cute puppies and birds attracted me. Stayed for 2 nights, 2 rooms. Thank you for upgrading 1 room for free
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Regarding the service issues you mentioned, our front desk staff are professionally trained, and each of them is smiling, and there is no face-putting situation. Also, which door of the room is not pried with traces, the master has already repaired it. Our front desk staff did not say that the master was not available. What I told you is that the master came to repair it the next day. The express delivery next to the elevator is sent in advance by some guests who have not checked in yet. Our front desk staff will not touch the guests' express delivery without the consent of the guests. These express deliveries are only in a small corner next to the elevator, and will not affect your normal elevator ride. Your valuable opinions are very important to us, and we will inform the relevant departments of the opinions to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!