358 Elizabeth St, Surry Hills, New South Wales, 2010, AustraliaSee Hotel Details
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1 night
Guest Reviews
7.4/10
58 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location7.5
Amenities7.2
Service7.5
Cleanliness7.4
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All reviews(58)
Positive reviews(5)
Reviews with photos/video(1)
Negative reviews(2)
Anonymous User
Single Room with Shared Bathroom
Stayed in Feb 2025
Solo travelers
2 review
8.5/10
Very Good
Posted on Apr 13, 2025
Excellent location, room was generally clean, daily room service
Response from Property: Thank you for your kind review! We're glad you enjoyed our excellent location and appreciated the cleanliness and daily room service. We look forward to welcoming you back on your next visit!
Guest User
Double Room with Shared Bathroom
Stayed in Mar 2025
Family
1 review
2.0/10
Posted on Apr 19, 2025
Very bad experience, dirty and disastrous. dilapidated structure !!!My dad as soon as he lying on the bed he had a severe itch, dirty toilets and the room was a lot dirty With sheets not clean and stain and general stinks.
We preferred to leave losing the money rather than staying there and risking some infection.
Very rude manager has not even tried to solve the problem, even denying us a partial refund
With the money we gave him I hope he invests in pest control
I'm sorry I can't upload photos but we ran away in the moment we entered
Response from Property: We’re very sorry to hear about your experience. Please accept our sincere apologies for the discomfort and distress you and your father experienced during your visit. Cleanliness is our top priority, and it’s deeply concerning to hear that this was not reflected in your room.We appreciate you taking the time to share your feedback, and we’re sorry once again that your experience fell so far below expectations.
Guest User
Single Room with Shared Bathroom
Stayed in Mar 2025
Solo travelers
6 review
9.5/10
Amazing
Posted on Apr 10, 2025
Pretty alright aa a temporary or quick stopover, can't complain.
Staff are generally helpful if asked.
Response from Property: Thank you for your feedback! We're glad to hear you found our hotel suitable for a short stay and that our staff were helpful when needed. We appreciate you choosing us and hope to welcome you again in the future!
Corentin_96
Single Room with Shared Bathroom
Stayed in Feb 2025
Solo travelers
13 review
8.5/10
Very Good
Posted on Mar 23, 2025
Everything was basic, but good except for the mattress. I felt like falling on one side, and I‘ve slept quite poorly for three nights.
Kudos to the staff members though, who were all extremely friendly, joyful and helpful!
Response from Property: Thank you for sharing your experience! We're glad to hear that you found our accommodations good overall and that our staff made a positive impression with their friendliness and helpfulness. However, we're sorry to learn that the mattress affected your sleep quality. We truly appreciate your feedback and will look into this to improve our guests' comfort.We hope to have the opportunity to welcome you again for a more restful stay!
Guest User
Double Room with Shared Bathroom
Stayed in Feb 2025
Solo travelers
8 review
9.5/10
Amazing
Posted on Mar 31, 2025
The room is clean and feels good. The transportation is convenient and it is easy to go anywhere.
Original TextTranslated by Google
Response from Property: Thank you for your kind review! We're happy to hear that you found the room clean and comfortable and that our convenient location made it easy to get around. We hope to welcome you back again soon!
Guest User
Double Room with Shared Bathroom
Stayed in Jan 2025
Solo travelers
1 review
5.0/10
Posted on Feb 24, 2025
To save money, you can stay alone. It is not recommended for couples or families traveling together.
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Response from Property: Thank you for sharing your thoughts. We’re glad you found our hotel to be a budget-friendly option. We understand that different travelers have different needs, and we appreciate your feedback. If you have any specific suggestions on how we can improve for all types of guests, we'd love to hear them. We hope to welcome you again in the future!
Guest User
Twin Room Ensuite
Stayed in Feb 2025
Couples
5 review
6.5/10
Posted on Apr 2, 2025
The location is OK, the price/performance ratio is OK,
Can be recommended
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad you found our location and value satisfactory. We appreciate your recommendation and hope to welcome you again in the future!