The Langham, Gold Coast and Jewel Residences Reviews

Response from Property: Dear Wei Jian,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,Arpad RomandyGeneral Manager

Response from Property: Dear Livermore,Thank you for your kind words! We're so glad to hear you had a great experience at the resort. We hope to welcome you back soon for another amazing stay!Yours sincerely,Arpad RomandyGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay at The Langham, Gold Coast. Your feedback is a crucial part of our continuous improvement efforts, and I assure you that we are taking immediate steps to address the issues you raised.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Yours sincerely,John O'SheaGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,Arpad RomandyGeneral Manager

Response from Property: Dear Fauzan,Thank you for sharing your feedback with us! We’re delighted to hear that you enjoyed your stay at our beachfront hotel and appreciated the giant lobby and warm welcome. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay.Yours sincerely,Gerrard McNamaraHotel Manager

Response from Property: Dear Guest,We sincerely apologize for any inconvenience you may have encountered during your visit, particularly in the spa and with some aspects of our service. Your feedback is of great importance to us as it allows us to address areas that need improvement and enhance the overall experience for our guests. Once again, thank you for choosing The Langham, and we hope to have the opportunity to welcome you back in the near future for an improved and truly exceptional experience.Yours sincerely,John O'SheaGeneral Manager

Response from Property: Dear Guest,We apologize for the inconvenience caused by the high pillows and weak water pressure in the shower. Your comfort is our priority, and we appreciate your feedback to help us improve. We’re glad to hear that you found other aspects of your stay enjoyable. Please do not hesitate to request pillow adjustments or report any issues during your stay, and our team will be happy to assist you promptly.We hope to welcome you back soon.Yours sincerely,Gerrard McNamaraHotel Manager

Response from Property: Dear Guest,We're thrilled to hear that you and your family had a wonderful vacation and that you appreciated the room upgrade! It's always our goal to provide the best possible experience for our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Yours sincerely,John O'SheaGeneral Manager

Response from Property: Dear Jing,Thank you for sharing your feedback with us. We're glad to hear that your son enjoyed the pools and that the water was warm, providing a pleasant experience for him.Regarding the check-in process and buffet breakfast, we apologize if these aspects of your stay did not meet your expectations. We understand the importance of a smooth check-in process and strive to accommodate our guests as best as possible within our operational constraints. We'll certainly take your feedback into consideration to improve our services. We value your feedback and hope to have the opportunity to welcome you back again soon.Yours sincerely,John O'SheaGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to leave a glowing five-star review following your recent stay here at The Langham, Gold Coast. We are delighted to learn that you thoroughly enjoyed your stay and so many elements and experiences were stand outs for you. We very much appreciate this wonderful endorsement of our fine hotel, and we look forward to having the pleasure of playing host to you again in the coming months ahead.Yours sincerely,The Langham, Gold Coast

Response from Property: Dear Ivan,Thank you for your kind words! We're so glad to hear you had a great experience at the resort. We hope to welcome you back soon for another amazing stay!Yours sincerely,Arpad RomandyGeneral Manager

Response from Property: Dear Guest,Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay and found our staff to be so accommodating. Your feedback is greatly appreciated and will be shared with our team.We look forward to welcoming you back soon!Yours sincerely,Gerrard McNamaraHotel Manager

Response from Property: Honey Thank you so much for taking the time to give us a wonderful 5-star review after your stay at The Langham, Gold Coast. I'm glad to hear that you enjoy our facilities and amenities, and of course our peaceful and comfortable setting, with the stunning beach right on our doorstep. We strive to create a comfortable and enjoyable environment for our guests, and we are pleased to make you feel that way during your stay. Thank you again for your support and I will definitely pass on your praise to our entire team. We look forward to the honor of welcoming you again. Sincerely, John O'Shea General Manager, The Langham, Gold Coast