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Upon arrival to our room on Thursday 21 September 2023, we were absolutely appalled to see the state of the room. To name a few (with photographic/video evidencing our grievance), there was dust build up on surfaces, stained toilets from the urine of previous guests, dirty floors, mould build up on one of the bathroom showers and black long hairs on the shower floors. The apartment manager was immediately called to the room and questioned about the state of the room. At first, we were told that our concerns needed to be taken up with *********** rather than the apartment directly given we booked through ***********. We responded stating that cleanliness of the room had absolutely nothing to do with *********** and that the apartment is solely responsible for maintaining this. The manager then proceeded to advise us that a cleaner would be called back to the room and ordered to clean the entire room in the managers presence. We were assured that the room would be cleaned to an acceptable standard for us to be able to stay the next four nights. When we arrived back to the room, we noticed that the room was somewhat cleaned such as hairs removed and toilets bleached however it was still quite dirty. Nonetheless, given we witnessed partial attempt (even if minimal) to rectify the issue, we did not complain further or make any further grievances. However, on Saturday 23 September 2023, I noticed that under the flat sheet of the bedroom I had already been sleeping under for the past couple of days, was dried blood on the sheet directly under me. I was absolutely appalled and disgusted to learn that I was sleeping in a dirty bed with sheets not cleaned, with direct contact to my skin of someone else’s blood. Again, I have photographic and video graphic evidence to verify this grievance. Although reception was unstaffed at the time, there is signs within the apartment to confirm that the manager can be contacted where urgent. Multiple were attempts to contact the manager with no answer. A text message was also sent with no response (evidence can also be provided of this the sign left at reception, the call log confirming the attempted contacts and text message screenshot). Not only was there no answer, but there was no attempt to call back at any point that night or the next morning. My partner and I were not able to sleep that evening given the bed was in a completely unacceptable state. The next morning I proceeded to reception to voice my grievance and demand a refund. My concerns were completely dismissed. Whilst the manager was somewhat empathetic and confirmed that the issues found with the room were unacceptable, I was told to just send an email detailing my concerns. What is the point in hiring a manager if calls go unanswered, text messages go ignored and serious issues are raised like the above, that are shut down with no genuine attempt to rectify or help the customer? I was also told that it is not the fault of Genesis Apartments, but

Paradise island resort. Not vacuumed and really dirty around and behind furniture. 2 pots with tefal coming off, toxic. Kitchen CBS appear to have things just thrown in. No flannel unless you pay extra. No dish towel. Difficulty finding car park. Dw had cutlery left in, smelly, no powder to use. No bulbs work in lounge lamp. Sign to clean or get charged. Party of 7, drunk, disorderly, smoking and diving IN the pool. No answer from onsite mangement. Told desk following day and pretty much told there were no complaints. We know there were others complaining. Went on for hours. How do you complain when no management here and no answer on phone.Wish I'd checked the reviews before staying in this dirty room. Huge disappointment. The only benefits here are maybe a lovely pool and location. You could do a lot to tidy up the unit. I have photos of mess but can't upload them.

Perfect location, opposite the beach and easy walk to all restaurants and shops. The building was well maintained, and our apartment was a little dated, but given the location, cleanliness and price didn't bother us. The kids loved the indoor and outdoor pool. The BBQ area was great for simple dinners.

The apartment-style hotel feels like home. It is only a 10-minute walk from the Surfers Paradise Commercial Street. The large supermarket is economical and affordable to eat comfortably! Dining in Australia feels very expensive, so it’s better to buy something to cook in the hotel. The hotel is equipped with large and small pots, bowls, knives, and forks. They can make delicious and delicious. Sitting on the terrace and drinking an authentic Australian beer, Meidi what! ! You can also walk on the beach, blow the sea breeze, and watch the sunrise and sunset! ! Buy a ten-dollar bus 🚌 look, you can go to the outlets to take an unlimited number of buses and trains for one day. Good things are much cheaper! !

Top location, convenient to go anywhere! My room faces west, mainly looking at the lake view, beautiful! The sea view can also be seen from the balcony. There is no intrusion of the crazy sea breeze, you can play leisurely on the balcony! Although the room equipment is old but very clean; The supplies provided were relatively small, but they were sufficient. It must be complained that the resort has a sea view coast, and there are bars nearby. Young people are crazy to play. In the middle of the night, they are revelling downstairs, especially on weekends, basically screaming all night... I used earplugs and it was difficult to sleep. The sound insulation of the hotel windows is too bad.

There aren't many reviews in this house. I still have some embarrassment before ordering. I have booked it on a cheaper price. This is a pure apartment nature, the first experience. The front desk was off work after 5:30, and it was necessary to call the safe password at the end of the night. There was a letter enclosing the key. The phone will ask for credit card information to verify identity. After getting the key to open the door, I found it amazing. The perfect one bedroom and one living room balcony, the living room and bedroom are large floor-to-ceiling windows. Although it is a little far from the coast, the sea view can be seen on the balcony. The kitchen is large, more chopping board than the previous one, and it is convenient to cook, so I made it myself three meals a day. Because there is a shopping mall across the road, there is woolworth inside. The location is really invincible, go straight along the road for three minutes to the beach, the beach in the center of Surfers Paradise! Of course, it will be more noisy, but it doesn't matter if I close the door at night, because I am sleepy at night during the day. There are also washing machines and dryers, intimate. To say that the only thing that is not too accustomed is that there is no cleaning service. It will only be cleaned once in the middle of more than eight days. The problem is not big for us, it is nothing more than bath towels are washed out every day with clothes and then dried. In addition, the kitchen inside said that we did not find out that all the equipment is OK, it is estimated to be refurbished. Another interesting thing is that there will be pigeons on the balcony in the morning, and one day there will be a parrot. The children are very happy to feed the pigeons with rice. In terms of transportation, the downstairs is the light rail station cavil street, travel all light rails, go to the amusement park to Brisbane and sit on the helensvale and then turn. In short, this is the most satisfying one in this trip!

Most mornings I walk past the Langham Broadbeach gold coast, with my dogs and often comment, that I should stay there and see what it is like. So I bit the bullet and booked a room. And a reservation at Tang Court for lunch. From the moment we stepped out of the car, it was a superb atmosphere, and dripping with friendly service. Check-in was a breeze and we were given a full run down of the hotel. That was the only moment of regret, I didn't pack my swimsuit so couldn't get in the magnesium pool.....but I will go back for sure. Up to our to the room and it had the biggest bath, so bugger the magnesium pool. stopped by the lobby bar for a pre-lunch drink and service was quick and accurate. Then on to level 3, where we are greeted as though we are long lost friends and taken to our table. The food at Tang Court was next level and I even got a doggy bag.......so much food. Not cheap, but worth every cent and the experience. After our very long lunch it was back to the room to drop off the doggy bag and to explore the rest of the hotel. I took my glass of bubbles with me quite expecting to be told to leave it behind, but no, everyone just smiled warmly and I am sure had there been an open bottle somewhere they would have topped me up. As we are locals, I invited family down to check out the lodgings and was met with the appropriate ”ooo and aahhh!!!”. Back to the lobby bar and timed it perfectly to view the fireworks on the beach at Surfers. The bed was super comfy, great pillows and the curtains closed, made a princess sleeping paradise. Next morning it was a toss up to go to the café or the buffet breakfast. Glad we chose the buffet, $59 each and all you can eat. I definitely ate my $$$ worth. Checkout came too soon at 11am, but it was nice to have the extra hour and not the traditional 10am check-out. On checkout we of course were asked, did we have far to go home? not far I said.......about 900 metres. very pleased with our STAYCATION...........thankyou Langham,ill blow you a warm kiss as I walk past this week.

I recently stayed and had a pleasant experience overall. The room was clean and well-maintained, with comfortable bedding and modern amenities. The staff were friendly and responsive to any requests I had, making my stay even more enjoyable. The location of the hotel was convenient, close to major attractions and public transportation. The check-in and check-out process was smooth and efficient.