Tru by Hilton Sumter

Thank you to the staff at Tru by Hilton in Sumter, SC. The staff went above and beyond to meet my needs and exceed my expectations. I was in town for a funeral when at the last minute I decided to stay an extra day. Lacy and Kay were quick to make sure a reservation was made and promptly took care of the details without any issues or drama. Their kindness and professionalism was greatly appreciated. I cannot say enough how much I appreciated the excellent customer service I received. I will absolutely be back! Thank you again Lacy and Kay!!!!

Theirs are so many food and shopping options in the vicinity. But for some reason our floor (vinyl) were extremely shiny and slick. We thought that maybe it had just been cleaned so we tried to wipe it up with a towel and the towel wiped up black and dirty. It

Logan is brilliant. She is a great ambassador and asset for your business. I don’t have anything but praise for her.

Good for a short solo visit Stayed two nights. The room was clean and comfortable, and the whole property was very bright and modern. The staff were all friendly and helpful. Check in and check out were easy. This was a good option for a solo traveler and short stay, BUT I think the small room size and lack of a closet, shelves or dresser would feel cramped for a longer stay or if traveling with a family.

Liked absolutely nothing. This is merely a place to lay your head for the night. Unfortunately it was a uncomfortable night. The bed is horrible. I woke up with a backache. The sheets need to be replaced they were so rough and scratchy that I slept on top of them. The floor was sticky and greasy. I guess I'm spoiled at other hotels because it was disappointing that they didn't even offer bottled water. Front desk associate is young and unprofessional. She actually had someone on speaker phone listening to the conversations. I know because she said as much whenever they commented. Definitely will not return. The only thing good was the grits with the free breakfast.

I liked the overall cleanliness of the room but not the size. I liked that breakfast was included but not the pancake machine that kept malfunctioning.