Tru by Hilton Sumter

Hotel is beautiful and first class all the way! Best hotel of our entire trip!

Thank you to the staff at Tru by Hilton in Sumter, SC. The staff went above and beyond to meet my needs and exceed my expectations. I was in town for a funeral when at the last minute I decided to stay an extra day. Lacy and Kay were quick to make sure a reservation was made and promptly took care of the details without any issues or drama. Their kindness and professionalism was greatly appreciated. I cannot say enough how much I appreciated the excellent customer service I received. I will absolutely be back! Thank you again Lacy and Kay!!!!

Hilton should be ASHAMED! I was disappointed & dissatisfied! I would think all levels of Hilton would be of excellence. I am not sure who is giving 4 & 5 stars. It has to be the employees/review generators. Pro: Good location, accessible rooms are a good size, & kind people that are helpful, cute breakfast bar. Cons: 1. When I first booked it, I read the reviews. Someone commented on the mattress pad with blood stains. I figured ok, no problem, that was taken care of…NOPE! We received the same mattress pad! I wanted to throw up. My husband & I went to get the front desk clerk. He was sweet. He put on gloves, & changed everything. I had my Lysol (of course). We couldn’t change rooms because the hotel was sold out with double beds & accessibility. Upon leaving I told the front desk manager and the gentleman that changed the mattress pad to throw it out. That mattress pad should not be rotating throughout the hotel! DISGUSTING! BTW, we still paid full price, never mind the grossness! Hilton should be ashamed! 2. The breakfast bar is mediocre. They had the cute pancake maker. Impressive, until the pancake is hard and taste like dough…image frozen pancake lightly cooked. We were looking for bacon.No bacon during our stay! Hilton, most people eat bacon, not assorted style sausages. The omelette had veggies, I had boiled eggs. 3. Small intimate pool…water should have been slightly heated considering it’s indoors. 4. Business station is not a room, so no privacy. 5. Wi-Fi is NOT free. Only members

I get the feeling whenever I book through *******, the properties always give me the worse rooms ever. In this property, our window blinds weren't working. I actually had to use hangers to hold them open so could get some light in during the day. Some repairs needed thru out the bathroom walls like loose wall paper and chips here and there. The hotel doesn't gave a very comfortable like home feel. It's almost cold. Would never stay at this particular hotel brand again. But then again, it could also be this location.

Overall, I had a great stay. Easy check-in, room clean, nearby restaurants. Check-out staff was not friendly.

My 10 year old really enjoyed making her own pancakes for breakfast.