Hyatt Place Sumter/Downtown

Very clean. The breakfast is delicious. The staff is very friendly. A great place to stay in Sumter.

I've stayed at this property multiple times because I am originally from Sumter and have family there. I normally don't have any issues and love staying there. It is a nice property, great location, reasonably priced, and there is a free parking garage next to the property. My husband and I stayed November 13-17 and this stay was not the usual standard. The employees were all great, as usual. However, there was no hot water in our room until our last morning. The showers were cool and not one word from staff or management. Not even an acknowledgement of the issue at check-out. It wasn't until I completed the post stay survey that I received any sort of acknowledgement of the issue. To her credit, the GM, Ms. Baker, did respond and let me know that they were aware of the issue and contacted their vendor on Sunday. She stated the vendor came out on Monday to fix the issue. This is true as we did have hot water on Monday morning before we checked out. This is completely unacceptable to know your guests have no hot water, not say a word although you knew the vendor wouldn't be out until Monday, but still collect full payment. A gesture of allowing a free breakfast even would have been acceptable. It was poorly handled. I had to return to Sumter for the funeral the following weekend and did not stay here again, although it is my preference. What a shame because I like it here. Things happen all the time and it is understandable. It's how management handles these unfortunate events that makes all the difference. I still think the property is a great value and a really good option for the city. It's right next to Tuomey Hospital, which is where we needed to be.

The staff exceeded expectations especially little Loretta. The room was clean and made us feel tight at home. The second morning’s breakfast was better than the first.

Great, as always. Tremendous staff and perfect location. I am never diassapointed staying at this location. Very satisfied

Hotel is in a great location and walking distance to variety of dining. Comfortable beds and great breakfast. It also has an onsite bar.

The hotel was fine a little worn out but otherwise pleasant. The front desk personnel was trying to be helpful, but apparently my issue (two reservations) could not be resolved by them so a manager was needed. The manager never returned several of my calls so I have paid for two rooms having only used one. Live and learn.