Fairfield Inn & Suites Lake Charles Sulphur

Everything is old and needs renovation. It is off I-10 interstate and can be noisy.

No good! Hotel room door not fixed. No shampoo no body wash. When asked for a better room, bathroom door not closing properly and there was no shower curtain

This hotel needs some serious help from the moment we checked in. First of all the room didn't even have any carpet and the floor covering was buckling linoleum giving the room a very cold hard industrial feeling. There was no side chair or mini sofa in the room what so ever but only a large dehumidifier going full force off in the corner. The water pressure was dismal and is that a ring around the bathtub I see? Seriously? The hall way were littered with some kinda confetti, the halls and room reeked of roach spray and very unusual for a Marriott, the bed was actually uncomfortable and springy. Finally the breakfast was a disaster.......frozen omelette was inedible and the pitiful sausage patties were literally swimming in water in the warmer tray. In all fairness, I will say that the lady that takes care of the breakfast was extremely pleasant, thoughtful and considerate.Overall tho, very BELOW Fairfield standard room, quality of breakfast food and facilities.

Horrible beeping sound coming from laundry room I stayed in room 108 right next to the laundry room. Throughout the night there was a beeping coming from the laundry room every 15 seconds and we could not get it to shut off. I slept not a wink. Hotel staff Crystal was amazing but will not stay at a hotel that does not take in consideration for annoyances like this that can be extinguished.

Whitney Whitney was the sweetest and so helpful! She even came check something in our room when we thought the AC wasn’t working. If only all people were this kind!

Uh...no, just no. The staff was helpful but there is only so much they can do. Pool was closed and judging by the sign on the door it wasn't just this week. Coolers for purchasing beverages was completely empty. Morning breakfast was absolutely pathetic. Nothing in the oatmeal crock pot, and never was, only those yellow round fake egg things and a never used and empty sausage container. The only fruit available was super small delicious apples, one kind of cold cereal etc. Our tv didn't work and went to call front desk and the phone didn't work, so went to the front desk for help. David came up and tried it and then went to get a new remote and that one didn't work either. Phones were out for the whole building although surrounding areas all had phones. He offered us a new room but after a 10 hours driving and our stuff already unpacked, we declined. The bed was comfortable and the room was clean.