Microtel Inn & Suites by Wyndham Sudbury

Hotel was very nice and clean. Pool and hot tub were also very well maintained. First day for breakfast was decent and server was nice but on the second morning item spots changed and when you asked the server on that day this one wasn’t very friendly and it seemed like an inconvenience to ask for anything. Everything else about this hotel was great and we would book again

Most horribly run hotel. Management do not care about patrons and if there is a crisis they hide and lie. We were a group of about 50 families staying here when the water had to be shut off at 7 AM due to a leak somewhere in the hotel. It did not come back on until 11 AM. While things happen and it was a major inconvenience, our collective issue was not the incident, we understand things happen, it was how the hotel management treated everyone. They hid, ignored concerns, did not communicate or offer options, only spoke through their desk staff (poor desk staff left abandoned by their management) with those that complained, gave different stories to different people, lied about who was getting what compensation (even though we have it in writing as proof). It took over 24 hours to have a live conversation with an assistant manager who could do nothing while the manger was MIA. We were promissed a call on the Monday by the head manager, but only received a form email saying that was her final communication. Not even the courtesy to hear our concerns in person or live on the phine. They offered a pittance of a discount equal to the HST on one night stay, $32. Not even enough to cover our breakfast and other costs incurred when we had to leave the hotel to find working toilets at 8 AM. If you want to be treated with disdain and disrespect when the hotel cannot deliver the basic things you are paying for, and they still expect you to pay for it all, then this is the place for your stay in Sudbury.

Clean and friendly environment. Room wasn’t ready when we arrived to check in. Didn’t take long but annoying. On the expensive side but it is a comfortable place to stay while in Sudbury and is pet friendly.

We were on the 2nd floor and can hear lots of noise above us. We had roofers staying in the hotel and the tar smells because they left their boots outside the room, the hallway was smelly.

Good, clean place. Overall a good stay. A few things to improve are ensuring the gym and pool area restrooms have soap and sanitizer in the dispensers.