Subic Waterfront View Resort

super great staff, amenities, good food, stay was so relaxing and peaceful

execetinal  service great customer service the cleaning is very good

*Issue:* - Unhelpful and unresponsive management - Lack of communication and support - Unprofessional handling of booking cancellation and refund. - Requested documents (hospital records) were provided, but still declined without clear explanation. - Lack of proper management, prioritizing payment over customer satisfaction I hope that my experience can serve as a warning to others and encourage the management to improve their services.

Smooth check in and out..good for travelers..We had a good night sleep after almost 24 hours of road trip

No Waterfront View - feel cheated and harrassed Most bizarre and endless of customer harrassment burocracy during check-in: demanding passport, I have Gov ID from Phil city hall which they attempted to refuse, signing of 1 page of fine print, unreadable signing of deposit slip, signing of signing sheet, another form and demanded of rewriting of the address, which was already on the copied Gov ID Considerable Cash deposit of 1000 PHP which added delays on checkout Stink of laundry soap throughout hallways and rooms, can't open windows to air out, stuffy room! Facilities run down, except the pool was nice, dangerous rooms, neighbor on 36 got even electrocuted in shower. Life threatening, as the water heater did not seem to be on EFI protection Charges a hidden, non-disclosed ridiculous "Environmental Fee" a ridiculous "environmental fee" while we were choking on the smoke from burning plastic and dealing with polluted beaches. It's a complete joke! (see pictures) Lots of water toys for children, karaoke and sleep disturbing annoying lights on till after 10pm Cleaning staff shouting in hallways before 8am. Beer and drinks not in fridge but in top, so customers can enjoy drinking warm beer Needless to say, will NEVER EVER support such lousy establishments with rewarding them a revisit. You should think twice before booking this disastrous "resort?" AVOID THIS "Resort" AT ALL COSTS!" Let me be clear: this place is an absolute disaster. From the moment I stepped foot in, I was subjected the series of ridiculous and harassing demands during check-in. I felt I was checking into s prison!!! They insisted on seeing my passport despite having a valid government ID. The paperwork was endless, the fine print was impossible to read, and they even demanded that I rewrite my address, which was already clearly printed on my ID. I cannot stress this enough: DO NOT BOOK THIS HOTEL. Save yourself the trouble and find a decent place to stay, which we did without any checkin hassles.

It’s just a normal room it’s not that bad but it’s not that good also. not that much amenities  inside the room to use.