Hilton Garden Inn Stoke on Trent

Hilton Garden Inn Stoke on Trent Reviews

Hilton Garden Inn Stoke on Trent

Potteries Way, Hanley, Stoke-on-Trent, ST1 4QA, United KingdomSee Hotel Details
Hilton Garden Inn Stoke on Trent
Hilton Garden Inn Stoke on TrentHilton Garden Inn Stoke on TrentHilton Garden Inn Stoke on Trent
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1 night

Guest Reviews

8.6/10
Very Good
130 review
Verified reviews
Location8.7
Amenities8.2
Service8.3
Cleanliness9.2
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All reviews(130)
Positive reviews(30)
Reviews with photos/video(7)
Awesome stay(11)
Clean and tidy(9)
Awesome rooms(7)
Awesome amenities(3)
Wei en
King Room
Stayed in Feb 2025
Couple
14 review
8.0/10
Very Good
Posted on Mar 19, 2025
Very clean and great. Had a very nice rest at the hotel but they are strict on the check in time. The showers were great
Response from Property: Dear Wei en, We are grateful for the time you took to leave a review of your stay with us. We try our hardest for any early arrivals to enable you to check-in early when we have availability in the hotel. However it is great to hear you had a nice rest! We hope to welcome you again in the future. Kind Regards, Reception Team
Alfred GR
Family Twin Room
Stayed in Jul 2025
Family
17 review
8.5/10
Very Good
Posted on Aug 20, 2025
Family room is spacious and very clean, but the amenities like drinking water was not provided.  By the way, we will book again next time when visiting a nearby city.
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Queen Room With Sofa Bed
Stayed in Jan 2025
Family
6 review
7.5/10
Posted on Feb 23, 2025
We only used this hotel as a mid-stop on a longer journey!! Only concern really was the car park as it’s across from the hotel and not clearly signposted. Worth noting, it was dark when we arrived!! Apart from hotel room and a great breakfast we never really had chance to experience the hotel,as reflected in the ratings!!
Response from Property: Thankyou for taking the time to leave a review of your stay with us at Hilton Garden Inn Stoke-On-Trent. Its great to hear you enjoyed breakfast with us - We continually work hard to give our guests the best experience and we take your feedback regarding the car park on board and will look for ways to improve this. We hope to see you in the hotel again soon. Kind Regards, Reception Team
Guest User
Queen Room With Sofa Bed
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 17, 2025
Lovely clean hotel, staff were welcoming and quick to accommodate extra bedding for our room when asked. Food was quick service and very tasty, although very high prices. Rooms were perfect size, very clean and the beds were very comfortable. Will stay here again.
Guest User
King Room
Stayed in Jul 2025
Solo traveler
2 review
8.0/10
Very Good
Posted on Aug 15, 2025
A nice enough hotel for the area. Free laundry was a good perk. Close to ceramic sites, but not in the loveliest area. Loud party goers at night. Middle of the road breakfast. Tough parking. Limited air conditioning. Staff was really nice though.
Guest User
King Room
Stayed in Apr 2025
Business traveler
9 review
7.5/10
Posted on May 18, 2025
The room is spacious, modern and comfortable. The shield at the shower is too short that could have done longer to help with less water splashing.
Response from Property: Hello, Thankyou for taking the time to leave feedback of your stay with us. Your comments are greatly appreciated. We hope to be able to welcome you back to the hotel again soon. Kind Regards, Reception
Guest User
Queen Room With Sofa Bed
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on May 1, 2025
i booked this hotel again because trip.com helped me a lot last time. Nice hotel nice breakfast only problem staff needs training to how to treat customers. Instead of talking each other or flirting with security guy they can concentrate with customer.. i had my online check in and i called hotel to say we will be there 8 o'clock when we arrived there room was not ready one young nice lady came with a smile on her face and made kids sofa bed.
Response from Property: Hello, Thankyou for taking the time to leave a review of your stay with us. Your feedback is extremely important to us and we will be investigating this further although I am glad you found the breakfast nice and that the sofa bed was made up efficiently for you. We hope to see you again in the hotel soon. Kindest Regards, Reception.
Tinashe
Queen Room With Sofa Bed
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 9, 2025
Had booked for a family of 4 but discovered we were booked for only 2 adults ,despite the small hicup we ended up just staying the 2 of us and kids went for a long awaited sleep over with friends we were visiting. He place is neat ,happy atmosphere will recommend anyone
Response from Property: Hello, Thankyou for taking the time to leave a review of your stay with us. We hope to welcome you back to the hotel again soon. Kind Regards, Reception
Guest User
King Room
Stayed in Nov 2024
Business traveler
5 review
9.5/10
Amazing
Posted on Dec 6, 2024
Location is 10 mins in car from Stoke station, breakfast is a good standard. Gym is decent for a hotel, not massive but 2 treadmills. I have stayed here before, but the rooms were very hot, far too hot, asked for a fan but it was not provided. The pillows were feather and very soft, had the worst night sleep I can recall in a hotel for a long time.
Response from Property: Thankyou for taking the time to leave a review of your stay. Its great that you found breakfast to be of a good standard. We take all feedback on board and deliver this to our teams to ensure we can continually better our service. We hope to see you in the hotel again soon. Kind Regards, Reception Team
Guest User
King Room
Stayed in Jun 2025
Traveling with friends
1 review
9.0/10
Great
Posted on Jul 21, 2025
Clean and Facilities are good!
N ic
King Room
Stayed in Apr 2023
Family
1 review
9.0/10
Great
Posted on May 18, 2023
Pros The waiter in the restaurant was so friendly and welcoming so thank you. The rooms were comfortable however I booked for 1 adult and 2 children there was no way we would have all fit in the room if we all stayed. (One couldn’t go) Cons Having to use your room card for the lift was very frustrating Not being able to use cash was also annoying and it took ages to be served at the bar as only one person serving Having to pay £7.50 per night for parking was a bit expensive on top of the cost of the rooms 😳
SHANIA
King Room
Stayed in Sep 2023
Traveling with friends
1 review
10/10
Outstanding
Posted on Nov 28, 2023
Lovely location with loads of restaurants around approximately 10 minute walk. There is also a massive Tesco supermarket 5 minutes away so if you need any essentials this is convenient
SAJITH
Twin Room
Stayed in Sep 2023
Solo traveler
16 review
10/10
Outstanding
Posted on Oct 9, 2023
Very good hotel and Right next to Hanley , Hanley park and Staffordshire university is pretty near walk . Tesco is nearby and so many restaurants nearby
Ling Wei
King Room
Stayed in Apr 2024
Couple
1 review
8.5/10
Very Good
Posted on Jun 28, 2024
Had a pleasant stay with easy check-in.
Jassas
Accessible Queen Room
Stayed in Jan 2023
Business traveler
21 review
10/10
Outstanding
Posted on Mar 3, 2023
The hotel location was good, also the room is clean and quiet