Island Inn & Suites, Ascend Hotel Collection

PROS: Beautiful setting; beautiful sunrise from room; excellent restaurant adjacent; friendly front desk. CONS: no mattress protector; mattress was stained; sheets were thin, worn and would not stay on the mattress; balcony was dirty and wooden chairs were rickety and coming apart; TV had few channels; no pool or nearby public swimming area; crowded restaurant took up parking spots for the Inn customers; loud “party” on pier below our room until after 4:00 AM

We were not able to stay here! Do not book with this hotel, we should’ve looked up reviews beforehand. When we checked in and got up to our room, we were assaulted by a horrible smell. It was mildew, beach brine, and body odor! We found swim trunks hanging in the closet, so clearly the room had not bee properly cleaned between guests. We went back down to the front desk to request a new room, had to wait 15-20 minutes for the front desk staff to reemerge. When we politely explained the situation, she seemed confused why we were requesting the room change and ultimately told us she could not switch our room. So we requested a refund since we used the room for approximately 2 minutes. She said that couldn’t be done without a manager and we were instructed to call back the next day when the manager was in. I called twice, phone went straight to voicemail, left two messages and never received a call back. The worst hotel experience of my whole life.

Staff were nice but the rooms need updating. Toilet running continuously. Black mold in corner of the room by the door. Little beat up remodeled but left holes where the blinds were. Not really clean.