Premier Inn Stevenage Central

This place could be excellent but it falls short in every possible way. The staff clearly don’t enjoy their work, the carpets are worn and need replaced, the drains in the wash hand basins emit a foul odour and the restaurant always has issues meaning it can’t provide dinner (multiple visits over a period of time). They are able to provide breakfast but even then, staff are under resourced and the offering is limited. The location is ideal for where I visit though. The car parks are is now free (before you had to pay separately).

On checking into hotel, staff stated the hotel had run out of food. So no food for evening meal and breakfast. Having purchased breakfast from a shop to eat in my room. I noticed on checkout that breakfast was being served and staff had advised wrong. No apologies from staff on checking into hotel, wish I had stayed somewhere else. The mattress was very soft and gave a bad nights sleep.

Beds are very hollow with no comfort. Pillows are like Bricks! Cups and Breakfast area had staines from previous stay. Shower too small Evening menu absolutely appalling...Chef Mic springs to mind. Rude Female manager receptionist Charged an extra £10 for early check in arrived at 2.40pm (20 mins earlier) Stay away!

Room was as expected, staff friendly, but stock carried in bar and breakfast buffet let down as well. Got back from our show to only 1 bottle of rekordalig strawberry and lime cider, to then be told they don't stock any brandy (but 6+ varieties of whisky), draft larger all taped off with cling film, 6 different varieties of whisky but no Jack Daniel's which is one of the most popular so not much option for a drink!!!!! Breakfast beans and mushrooms looked like the hac been there 3 days even a film had formed oven the beans!!!!!!! Toaster took way too long. On next visit to my hometown definitely won't be staying there again

Surprised to arrive at Premier inn Central Stevenage and see they are charging £9 a night for parking in their carpark which is on an industrial estate. They must be having financial problems as this has never happened before. Also the restaurant food is all done by untrained staff so is really basic and limited choice. AVOID!!

Having over the ast 10 years stayed at this Premier inn for work, I have over the last year watch it go downhill I hoped the change of managment would make a difference but its worse than ever. Menu has been downgraded that the choice is poor and un appetising that you end up ordering take away. It heavly smelt of **** which was off putting and feel sorry for any families that have to stay there. Only good thing was some of the original staff who I feel sorry for having to listen to the complaints.they are about the only thing I can say is good