Guest User
April 13, 2024
We made a big mistake in choosing to stay at Pino Nature Hotel between 10-15.04.2024. Unfortunately, even though the hotel is a 4-star hotel, they have avoided having employees who can intervene in any problems that may arise in the room at night. I think the hotel cannot generate enough income to have an employee on duty at night, and since the hotel cannot make a profit, it is interesting that the organizations that give stars to the hotel do not inspect it. Although we requested room cleaning before leaving the hotel during the day, when we returned to the hotel in the evening, we saw that the room was not cleaned and we explained this to the employee at the reception. He told us that the card attached to the door could rotate and therefore it could not be cleaned and that they could not help us overnight. The reason we chose this hotel was because we believed that we would receive clean and service, but we were forced to stay in an unclean room. The bad thing is that they are not helpful. I would like to express that I am not satisfied with the service at all.
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