Find 5-Star Hotels in Miami-Dade County

The room is very large and the environment is very good. The toiletries are Spain Nature Biss . I booked the first night on Trip.com. I booked the second night on the official website. It was a double breakfast and a package for playing. When I checked in, I had two different orders for two nights. I didn’t need to change the room. The front desk said that I had to re-brush the key the next day. Just one time, the result was that at noon the next day, I received a bank short message and deducted more than 400 dollars in pre-authorization. I asked Trip.com to ask the hotel. I thought I was going to continue to deduct my one-night room rate, but the amount was cheaper than the first night booked by Trip.com. Go to the front desk to explain the situation and ask them to refund me and say that they have taken it. After the pre-authorization, I checked out for two nights and asked the hotel to refund. I didn’t say that I had refunded it for half a month. I returned to the country and called the bank. The pre-authorization was still frozen. I asked Trip.com to call the hotel. The hotel said that it was processed when I checked out, but now the pre-authorization is still frozen. I don’t know what to do. What a ghost!

First time in Miami and I picked a great hotel! The view is stunning, and the staff are incredibly friendly. They proactively helped me with my luggage, carrying it up and down, and even refused a tip. Thank you so much! Amazing, amazing, amazing!

Let’s talk about the biggest surprise first: On the first night of my stay, when I was sleeping soundly in the middle of the night, a hotel staff suddenly broke into the room by swiping my card and I was kicked out. Later, I checked with the front desk that he had mistaken the room where he should send the things. The customer service manager and security director each apologized and compensated for US$200 in hotel consumption. In fact, they were still not satisfied, but they did not pursue the case because they did not want to make any more noise. Service points were deducted because this incident should never have happened in the first place. Other than that, the overall experience is actually good. The hotel facilities are considered luxurious in the United States. Although the sea view balcony of the room is diagonally facing the coast, the view is still good. Most of the service staff are very welcoming and can call me by my name accurately. The performance of HSKP is relatively poor, the cleaning speed is slow and not particularly clean.

Superb facilities and location. Rooms exceptional and housekeeping staff great! A workforce (and teams) of two halves - some friendly and helpful, others rude and dismissive of guests - equally felt as if some staff were working harder than others and a lot of ‘standing around’ by the work shy crew members pretending to be busy doing very little. Could be an amazing experience if service (and staff training) was consistent.

A very beautiful hotel. It's like walking into a botanical garden, and the green plants are prettier than those in Vizcaya because they are much bigger (very subjective, Vizcaya is also very beautiful, but I think this one is better because I like big plants). The hotel rooms are also very special, everything is themed around the rainforest, and opposite is the pedestrian street, which is also very lively at night. The only thing is that I really hate hotels that don't have quilts. They use two cloth quilts, one underneath and one on top, which is very convenient, but I really hate the feeling of the quilt touching my skin!

The hotel is very good, the location is good, you can walk to a large shopping mall in five minutes, there are many choices for shopping and dining! There is a steak specialty restaurant in the hotel, which has a good reputation!

The room type should be the most expensive in the hotel. Check-in was delayed until 5:30 pm. The mattress of the king-size bed in the guest room collapsed in half. I complained to the hotel, but the mattress was not replaced in time. Later, I found that the sliding door lock on the first floor of the guest room could not be locked. It was not repaired that night. The lock was replaced the next morning. The coffee cup was not cleaned. You can clearly see the coffee stains on the cup. The round table in the living room was not wiped clean. The sticky stuff on it got on my computer and it was disgusting. Overall, I will not book this hotel next time. Disappointed

The room is spacious with a beautiful sea view and close to the pool, which is lovely both day and night. It's also just a short walk from the back of the hotel to the beach, perfect for sunbathing. Highly recommend for a vacation.

The room type I booked on Ctrip was the worst room type in the hotel. The conditions were very poor and uncomfortable. Fortunately, the hotel service was good. After communicating with the front desk, they helped me upgrade to a sea view room. The room had a great view and I was very satisfied.