Kosmos Manor is located in a beautiful area of Hartebeespoort. We had a lovely view of the dam from our room. We were greeted by friendly staff who were eager to cater to our needs. The room itself had great amenities and was very clean. The bathroom had underfloor heating which was wonderful! The whole place felt so much like home, and we enjoyed a delicious breakfast the morning of checkout. Would highly recommend for a peaceful getaway!
A very nice location with few issues to sort out..the service is really bad...Our complaints were not entertained one bit..only one shower head was working...we had to take turns to shower....the kitchen windows did not have blinds or curtain and one could see it was taken out few days ago...we were not given the arm bands to access the water park only when we returned to reception the lady told us she forgot...the food at the restaurant takes more than an hour to make...no apology or anything was offered after a long wait both at dinner and breakfast....had to go to reception to borrow the iron after numerous calls without success..the unit does not have numbers which took us a lot of time locating our room...overall service is a nightmare in such a nice resort...
The water park is the best ever...we enjoyed the slides and the warm pool...besides the service I would definitely go back...