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I can't believe how many amazing things this hotel offered! 1. The location is absolutely fantastic, similar to Shanghai's Xintiandi. It's right across from the Miami Freedom Tower, and downstairs there are all sorts of bars, restaurants, and shops. 2. Right outside the door is a free Miami Metromover station – I need to emphasize this three times: Miami's Metromover is FREE! Plus, it's a very short walk to the Bayside Marketplace. 3. Even better, since we flew in from Phoenix (there's a three-hour time difference in the US), we arrived at the hotel before 8 AM. We just planned to store our luggage, but to our surprise, the front desk attendant saw how far we'd traveled and immediately arranged a room for us to check in! The hotel breakfast is also good, and the price is reasonable. Highly recommended!

The hotel's location was perfect, and the catering service was excellent. I also appreciated how quickly I could go between the pool and the main building, though the high number of people using it was a bit of a downside. I realized I should avoid using the pool during the times reserved for the hotel's main guests. If I don't use the pool during its rest hours, it seems more VIP guests will get to enjoy it. It always feels like more guests are using the pool when I'm not there. Everything else was perfect, and I want to express my respect and gratitude for the staff's kindness, cleanliness, and exemplary behavior. Seeing the staff work so diligently made me feel a little guilty, but also very pleased.

Stay was generally good overall, they allowed early check in as rooms were available when we arrived which is a plus, only thing is wifi isn’t great kept disconnecting. Overall it’s a good hotel and in a more quiet part of downtown not too far from port of Miami.

Pleasantly surprised after reading some negative reviews. Clean and comfortable room. Restaurant in hotel is excellent even though opening hours was limited. Shuttle service was reliable and driver was courteous and helpful. Would definitely stay again next time while on layover in MIA.

Great location right in downtown Miami, within walking distance to the beach and plenty of restaurants nearby. However, the facilities are a bit old and could use a renovation.

The hotel is located on an island in the lake right across from the airport, with a free shuttle bus running every half hour between the hotel and the airport, which is quite convenient. However, precisely because of its proximity, the noise is excessive. Our room faced the airport runway and train tracks, and the frequent airplane takeoffs were very loud. The room facilities are quite old and poorly maintained; the furniture and carpet showed significant wear and tear. Service was inconsistent; some staff were friendly, while others were cold and rude. Efficiency and professionalism were also lacking. Upon check-in, the room had two bottles of shampoo but no body wash, and one bottle of drinking water had already been opened. I called the front desk twice, but no one came to replace them even by the time we checked out two days later.

The location is great, and the residence is well-equipped with everything you need. Since it was a long-term stay, the washing machine was also very useful. However, perhaps because we were so busy, there were some errors in basic matters like canceling double payments and providing towels.

The only reason I picked this hotel was its proximity to the airport and the fact that it's one of the few with a 24-hour free airport shuttle. Most hotels in the US are overpriced and rundown; this one felt like an old cucumber trying to pass for fresh, but you can't hide its age. Overall, it was acceptable, definitely meeting a 3-star standard. I slept quite comfortably, and the soundproofing was good enough that I couldn't hear planes taking off or landing. There's a small shop in the lobby selling snacks and Starbucks coffee, which is convenient. Also, here’s a map to the airport shuttle after you arrive: once you grab your luggage, just cross the road to the hotel shuttle pick-up point and look for the bus with the Sheraton logo.

I wanted a hotel that would be close to airport in order to catch an early flight the next day and reasonably priced. I had just arrived back from cruise so I wouldn’t be able to check-in until 4pm. However, I explained my situation and they were able to accommodate me with an early check-in. However, there was an additional charge but I didn’t mind. Cruises arrived around 8 am so I was happy with getting a room to relax. Staff was very nice and professional. Front desk, bartenders and cleaning staff. I would definitely recommend this location.

great service and location, special thanks to Fernando, help us for a cruise shuttle. Will definitely recommend to others