Find 4-Star Hotels in Rockhampton

Although this place is great (clean, perfect location, wonderful service), and I have stayed here many times - I have stopped booking here because I find the mattress & pillows extremely uncomfortable. The mattress is very soft and the pillows are very firm, so you get a really sore neck and it feels very difficult to fall asleep.

We were able to stay in a clean room with helpful staff

Staff were a bit officious at check-in and in my limited subsequent interactions. There seems to be a strong expectation that all guests are either local or repeat visitors (with vehicles). Both the lady who checked me in and the other staff member there at thebtime seemed utterly baffled and even suspicious that I was not familiar with the area and had basic questions about nearby ammenties (supermarkets Etc). There is no 'way to indicate 'do not disturb' which lead to staff coming into the cabin to clean while I was asleep in the room. We both got quite a fright! No harm done, but very easily avoidable especially for week long stays in self catering rooms which you would not expect to receive cleaning service until you check out.