Find 3-Star Hotels in Aalborg

On the day of check-in, after the scheduled check-in time, we had still not received any information regarding the access code to the property. After numerous unsuccessful attempts to contact the phone numbers provided, which were either unavailable or non-existent, we eventually managed to find another number through Google and contacted the property via WhatsApp. To our surprise, we were informed that they had no knowledge of our reservation and that they had not noticed it because they had never received bookings through Trip.com before. We do not understand how this could happen, but as guests, we should not be affected by the property's internal issues. The property then offered us accommodation at a different address, claiming it would be an upgrade. However, upon arrival, we discovered that only one room was available, despite the fact that our reservation was for two rooms. After considerable discussion with the manager, an agreement was reached whereby we would stay in two separate rooms for the first night and in one room with extra beds for the second night. In addition, the property agreed to refund 50% of the amount paid. Approximately one hour later, after we had left for a short period, we returned to find that the manager had decided to remove our belongings from the second room without our consent. We were informed that we would now have to spend both nights in a single room with extra beds because there had been a last-minute reservation. As a result, the agreement that had just been reached was not respected. Throughout this experience, we faced repeated changes, lack of communication, and a service that was substantially different from what we had booked and paid for. We reserved and paid for two rooms, but this service was never provided. Although the property refunded 50% of the original reservation amount, we do not believe that this adequately compensates for the significant inconvenience, stress, wasted time, and the fact that the accommodation delivered was materially different from what was advertised and booked.

I loved the position since it is in the middle of the night life . The main ”problem” is the loud that you can hear in the night because of the Bar ...but in your room you can find hear cap ...to improve you sleep . The best thing is that you can party hard in the night and when you wanna back in the building you spend few seconds to arrived . In the morning the place is nice too . The only thing that I think they can improve is the breakfast menù .. usually , in other hotel ( in other counties) is found more options among I can choise ..and I love when there are some local staff ( Here there aren't except the sky ( maybe)) Anyway I recomande it