Four Seasons St. Louis

Service Quality: The hotel staff is frequently praised for their enthusiasm, patience, and professionalism, creating a welcoming atmosphere. Guests appreciate the attentive and friendly service, which made their stay enjoyable and special.

My daughter and I stayed here for a quick getaway before school started. We had visited before Christmas but stayed at the Ritz. I was excited to try FS, since FS Orlando is one of my favorite properties. Overall, the hotel id beautifully maintained and service is was on par with the brand. I realize this is a city property, not a resort property like Orlando, but there is a lot of room for improvement with food and amenities. That surprised me. There is essentially only one restaurant on site (there are other places to eat, but the menu is all some version of the one at Ramsay’s steakhouse). I’ve never been to this level of hotel where they don’t have several, distinct restaurants and offerings. The steakhouse was mediocre. One, you have A LOT of people dining there who don’t appear to be staying there. There’s nothing wrong with that per se, but service suffers for it when every single table is celebrating a birthday, anniversary etc and all want to be treated as such. Also, there were several tables of diners dressed in attire that didn’t comply with any type of dress code (ie if you went to Capital Grille or Steak 48 dressed as such, I’d be surprised if you were seated). The food was not great, and the menu very limited. The filet was okay, the asparagus was overly cooked to stringy mush, my shrimp cocktail was chewy and lacked flavor. It makes Capital Grille seem like a Michelin Star restaurant in comparison, but the prices are comparable. We ate room service flatbreads the next night, which were better. I don’t mean to be too harsh, but that is my pet peeve - when a hotel restaurant (or bar or spa) try to stand on the shoulders of the brand without living up to it. People get excited because it’s a Gordon Ramsay restaurant, but it’s just not very good (and the menu isn’t very cohesive in my opinion). Room service breakfast was okay, but again, nothing like other Four Seasons. Service was definitely a highlight though, with lots of thoughtful touches for my daughter upon arrival etc. Overall, we’d stay again, but I wouldn’t eat on property except by the pool from their menu.

We’ve stayed at this hotel several times and keep coming back. Great hotel staff and property.