Kinnettles Hotel & Spa

Our room was Kingsbarn, a suite equiped with coffee machine and tea. Complimentary biscuits and all the snacks were really good. The room had a hair dryer and an iron for clothing. Excellent windows for ventilation. Housekeeping was on point every time. Arrival and experience: Claudia received us and she was just so helpful and genuine with us that we felt at ease immediately upon arriving to the property. She even advocate for our dinner being incredibly late via Just Eat that first night. Claudia, we cannot thank you enough but I will try: thank you so so much. The next day we found Lucy at the front desk and I don't have many words to describe how wonderful, empathetic and resourceful that woman is. Lucy, you went above and beyond to make our stay and my best friend's wedding preparations go smoothly. Attention to details and very prompt actions were always taken to ensure our comfort and ease. This was the perfect place for my partner and I to start our first vacation in Scotland and I will come back. Breakfast: an absolute delight. The menu, presentation and timing were extraordinary. We were always so pleasantly full from breakfast that often we did skip lunch. That's how hearty every single plate was. Spa: I was unfortunately unable to use it since we had a packed schedule for St. Andrews because of the wedding.

Had a great experience at the Hotel this august. The staff was very friendly and helpful and you cannot beat the location. Loved the included breakfast! There are some things in the rooms that could be paid attention to, we had a broken mirror and thermostat. No AC so be warned if you are going in a warm month. Also be warned about the full price before you book, when the final bill came it was a couple hundred more than what I'd booked at as it didn't appear that taxes and fees were included.

Fire/ventilation alarms three times in a night is not acceptable. Told by staff it’s a building design problem in the Annex so this is ongoing - also mentioned in other reviews. Then our room smoke detector was open with wires hanging out. Emailed desk in AM, returned PM and not fixed. Very dirty elements to room. See carpet photos. Spiderwebs on walls, trip hazard from room to bathroom. Bathroom huge but no place to put anything except on windowsill. No body lotion or bathroom glasses. Loud if facing street especially first floor from late pub across street and golfers pick up in front of bustling early AM. Breakfast was slow cook to order. 40 minutes to get food. Other food was sub par quality. Boxed corn flakes and no fresh fruit- canned floating in syrup. Understaffed and rooms look good on surface but past renovation with poor quality materials now means room in general disrepair.