Haar with Rooms 5 Stars

Hotel lacks in providing services to guests instead the business is focussed on guests patronising its restaurant.

My wife and I stayed at the St Andrews property in August 2025 and it was one of the worst hotel experiences we’ve had. There’s no front desk, check-in is done at a restaurant table, and the place has no elevator — something never mentioned during booking through American Express. We had to climb 52 stairs to reach our room, which was impossible for me after major back surgery. When we explained the issue, staff assured us we could check out early and be refunded for the unused night. That refund of £356.40 never came. Despite weeks of emails and calls — including through Amex — management completely ignored us. Even the supposed owner, Dean Banks, didn’t bother replying. This hotel is deceptive, unhelpful, and clearly only cares about taking your money. Stay anywhere else.

Very much below what I expected! Staff were lovely on arrival however the room was extremely small and there was basically no sound proofing to the room next door. No aircon and the window opened onto the kitchen fan! What was worse was the corridor and passage way to the room. Nothing short of filfthy. Carpet was stained and worn. Doors, (meant to be white), were just grubby. (Nothing a good wash with bleach or spray would not sort and then a dam good paint). The restaurant toilets smelled very bad - again were tiny. Such a shame as the décor in the restaurant was clean and fresh. Not worth the money at all!

Probably actually a 4.5. The room was advertised as small but intact it was perfectly acceptable with great amenities for its size. Hanging space could’ve been better arranged and a full length mirror would’ve been good but it was a lovely room, a comfy bed and a really good and spacious shower room. The only real reason it’s not a 5 is it was rather warm and lacked a fan. Breakfast was exceptional, much better than we had anticipated. Will definitely keep in mind for future St Andrews visits

Haar Rooms were conveniently located to the St. Andrews Links courses. The staff was amazing and very welcoming. David in guest services is amazing and was a pleasure to have help out during my stay. I would come back in a heartbeat. No parking on site was a small deterent, yet there was parking up the side street near the Haar which was relatively easy to secure.

We spent two nights in Room 3. We were greeted warmly by the staff. We are traveling for two weeks and had big suitcases. Bruce carried my suitcase as there is no lift and the rooms are up a couple of flights of stairs. Our room was approximately 11 x11, room for a comfortable bed and two night stands. There is no closet. The bathroom was very nice although small. The location was fantastic and the ala cart breakfast is included and very good. Everyone was very friendly. Our room did include a flat iron and hair dryer. Coffee, tea and the makers were in the room. They did really utilize the very limited space well.