Near Old Mejhoor Bridge, Road, K P Bagh, Srinagar, Jammu & Kashmir, 190008, IndiaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
40 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(40)
Positive reviews(35)
Reviews with photos/video(2)
Negative reviews(5)
Guest User
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 17, 2025
I had wonderful stay here and wonderful arrangements done for us. Starting from Srinagar airport to *** drop. They arranged our houseboat stay which belongs to this property on discount price. Food was pure jain which our family required.
Guest User
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 4, 2025
I came to srinagr ***** with my family after the phalagam incident. The hotelier arranged wonderful services as per our requirement. the hotel is clean and food was great according to our taste and driver provided was like our family members.
Guest User
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 3, 2025
I had a truly wonderful stay at Hotel The Shelter Heritage in Srinagar. My visit to Kashmir came shortly after the Pahalgam incident, and I must say, the warmth and care extended to me and my family by the host made us feel completely at ease. The hospitality was exceptional — we were looked after with genuine concern and attention. We enjoyed both the buffet breakfast and buffet dinner, which were not only delicious but also offered a wide variety that suited all our preferences. It was a delightful experience to indulge in such thoughtfully prepared meals. The room was very comfortable, and the bed linen was impeccably clean and fresh, which added to our overall comfort. Additionally, the host had excellent knowledge of the local area, providing us with helpful guidance and recommendations that enriched our travel experience. Overall, our stay at The Shelter Heritage was memorable and comforting, and I would highly recommend it to anyone visiting Srinagar.
Guest User
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 3, 2025
I recently stayed at this hotel and had an exceptional experience! The staff were friendly and accommodating, the room was clean and comfortable, and the amenities were top-notch. The food was also outstanding! The hotel served delicious dishes with impeccable service. I highly recommend [Shelter heritage] for anyone looking for a relaxing and enjoyable Stay.
Guest User
Stayed in Feb 2025
Other
10/10
Outstanding
Posted on Mar 3, 2025
Had an amazing stay . The rooms were clean, spacious, and well-maintained. The staff was incredibly friendly and always ready to help. The location was perfect, with easy access to nearby attractions. The food was delicious, and the overall ambiance was relaxing. Highly recommend for a comfortable and enjoyable stay! Will definitely visit again.
Guest User
Stayed in Nov 2024
Traveling with friends
8.0/10
Very Good
Posted on Dec 22, 2024
The property is good , the rooms are spacious and equipped with all amenities. It's away from the hustle bustle of the city , and the food served is excellent. The team is very courteous and professional Ejaz, Maqbool, Azhar provided excellent service to us. The bonfire at -3 deg was amazing. Scenic spots like Dal lake, Lal Chowk are not very far, but Autos are costly (they dont go by meter or fixed tariff).
Guest User
Stayed in Oct 2024
Other
10/10
Outstanding
Posted on Nov 28, 2024
Experience was great . Bed was comfortable with electric blanket and having hot ac in every was very amazing The food was homely and fresh. I had great Experience staying in this property. Its 100% for perfect place for those who are travelling with family friends couples and with your colleague
Guest User
Stayed in Sep 2024
Other
8.0/10
Very Good
Posted on Oct 14, 2024
We recently completed a Kashmir tour from 9th to 13th October, arranged by Mr. Izaaz from Royal India Expedition, and it was an absolutely delightful experience! The entire trip was well-organized, smooth, and incredibly pocket-friendly. Our accommodation at Hotel Shelter Heritage in Srinagar was a pleasant surprise. Though budget-friendly, the hotel offered a wonderful stay, with employees who treated us like family. Their hospitality truly made us feel at home. A special mention to our driver, Mr. Burhan, whose punctuality stood out—something not very common among drivers in typical tourist destinations. He was not only a skilled driver but also extremely friendly, making the journey even more enjoyable. We are extremely satisfied with the entire arrangement and will definitely be looking forward to traveling with Royal India Expedition again and also staying in hotel shelter heritage in the future. Highly recommended!
Guest User
Stayed in Aug 2024
Traveling with friends
10/10
Outstanding
Posted on Sep 14, 2024
The hotel is good budget friendly option for Srinagar. Rooms r good , clean and decent in size. Bathrooms ir clean. Hospitality is excellent . They have also arranged for our travel and site seeing for a very cheap price. Food was good. In short ,the hotel is one of the best pocket friendly option in Srinagar. Howver, One con about the hotel is that it is a bit far from Dal Lake and Lal Chowk
Guest User
Stayed in Aug 2024
Other
10/10
Outstanding
Posted on Sep 4, 2024
Decent Experience!! Shelter heritage planned our whole Kashmir trip and no doubt it was quite convenient for us Safi and his family has been very warm welcoming Burhan Farooq is the person who made our trip more comfortable and fun ! Because of him we could see hidden beauty of Kashmir! We really appreciate it! Thank you for the wonderful service we will definitely visit again !
Guest User
Stayed in Jul 2024
Other
10/10
Outstanding
Posted on Aug 25, 2024
Ejaz bhai and his family treated us like we were guests visiting his personal home We stayed here for eight nights and there was never anything to complain be it their service or kindness The staff too were very courteous and patient especially Aftab Akash and Nazeer I and my family will highly recommend this hotel rather I would say this home who would like to stay at home away from home
Guest User
Stayed in Jul 2024
Other
10/10
Outstanding
Posted on Aug 19, 2024
It was in 2011 march, I was planning my honeymoon from south africa . I had planned 7 days trip to Kashmir . I have searched many blogs/ reviews/comments from the internet. Based on the many customer's feedback, I finalized the deal with Mr. Shafi bai. Since, I had never been outside to south africa was a bit skeptical about the overall trip. But, it was my best ever memorable trip in my life!!!. I never felt any discomfort during the entire trip, all were well planned and organized by Aijaz Bhai. Food he served was amazing and his small kid was always reminded us that it is just like another home. The entire team was just like the family. To remember those beautiful days, Still, even after 7 years, we remember the The shelter heritage and the places we saw
Guest User
Stayed in Jul 2024
Other
10/10
Outstanding
Posted on Aug 19, 2024
Amazing service from Srinagar airport to Srinagar airport. The host was wonderful they made my itinerary as per request and showed untouched kashmir to us. The food was wonderful which I missed in *** ****** region. The food was mostly buffet having good option
Guest User
Stayed in Jul 2024
Other
2.0/10
Posted on Aug 18, 2024
We often refer to TripAdvisor reviews while booking our stay for our vacations. Based on the almost 5 star reviews, we booked 3 days here from 10th to 1 3th August. And it was the worst decision. The photos are very deceiving. The staff just doesn't have any hospitality, no cleaning of rooms, even when asked they didn't change the glasses etc. The breakfast was extremely oily and cold and hardly any options. And the worst of all was the location. We actually checked out a day earlier.
Guest User
Stayed in May 2024
Other
10/10
Outstanding
Posted on Jun 29, 2024
From 18 th to 22 nd June 2024, we were ( family of 4), stayed at this hotel, during our Kashmir trip. The hotel is located nearly 4 km from Dal lake, Ghat No.1. The stay was pleasant. The food was very good. Service and hospitality was excellent, especially by Ijas. The rooms and attached bathrooms were clean. Hot water was available through out ( 24 hr). Thank you JOSE SEBASTIAN T K