Hampton Inn Spring Hill

I checked in late on a Friday evening and attempted to use my mobile key for room 304, it didn’t work. I went down to the desk and was given a physical key. When I returned to the room the physical key did not work either. I went back down to the desk again and the clerk came upstairs. He accessed the the room via the battery on the keypad only to discover the room was currently occupied!!!!! We returned to the desk with the clerk and he offered us room #231….. our entire stay the mobile key in the app still reflected the original room, #304. Lastly, I never received the waters and snacks I was entitled to as a Gold member. Staying in room 231 was a nightmare. Our neighbors were extremely loud. They were in and out nonstop. Their doors were constantly slamming & banging and literally shaking our room all throughout the early am and into the early afternoon before we left. I slept very little that night. Our 2nd night, there was noise above us that sounded like furniture being dragged from approx 3:45am to 5am. Another night without sleep. I couldnt stay another night so I checked out early - losing my miles as a result. I would NEVER stay in this hotel again and I would NEVER suggest it to anyone. We ended up leaving and getting another room until our departure on Monday.

ok

Breakfast bar was not as good as previous Hampton we stayed at. Staff was inattentive, and charged me an additional fee for an unknown purpose..

The staff was great: friendly, accommodating and responsive. They could probably all use a raise. The property is located in a place that's really convenient to just about everything you'd need when staying at a hotel. But it is a bit run down. For example, the tub wouldn't drain and the AC was temperamental.

We had no running water

All staff members were very courteous in general. Only one member of the staff was disappointing. The member who ran the breakfast on Saturday morning was rather unfriendly.