Spa Hotels in Cebu City

Stay was honestly good. Service was good. Like a proper 5 star hotel. There are pools on both levels 4 and 5. Staff was helpful and professional. Spotted a roach in the bedroom but didn't see it anymore. So no issues.

Nice stay, room was clean though they are strict with check in time we were there 12 PM early check in is not possible so we wait and then try again and asked at 2:55 PM, the lady at the front desk is not that friendly and told us the room is still not ready and will call us once ready. 3:10 PM still no update so I asked again another front desk personnel, this time it was a guy who gave me the key card. The room was ready all along but no initiative from them to update us.

Located right beside SM City Mall with a side stairs that closed at 12am. There is Starbucks there also ! The shower water taste ok unlike another resort I stayed which is salty. Hotel in the middle of everything like mall / clubs / restaurants. Recommend it. Cons: called for room service at 10pm but take a long time to pick up. Also take some time to send up the stuffs we requested for. Also the toilet flush is very weak so I wouldn’t recommend you to throw any tissue in. Oh ya and there is a 7-11 nearby maybe 5-6 mins walk but I think it’s abit scammy. Only can paid by cash and also 1 night when I only have limited cash while the staff scanned the items. He told me I cannot remove the item or else he have to pay with his own pocket money ??? And told us to withdraw money. So we withdraw and paid and I even confirmed with the hotel staff, they told me the cashier can just remove the item in the system and do not need to use their own pocket money to cover.

I love this hotels lobby and breakfast the best many food choices. Only the rooms toilet it’s still old no bedit. And need to call the plumber to properly flush it. I do hope they could change the toilet coz I love staying at this hotel. There’s Agwa bar and walking distance to IT park.

We enjoyed our stay in Marco Polo Hotel. The room is always clean and its very spacious. The airconditioning unjt is also good... My daughter loves the pool she enjoyed swimming! The staff are very polite and accommodating. We would love to stay there when we go back to cebu next time.

I always love this place very accessible for breakfast early in the morning. McDo and Jollibee is just a few steps away

This is the best hotel we've stayed in yet. The vibes, services, and people are all nice and welcoming. We love the food and the idea of a shared kitchen. LYF definitely made our stay and cousins trip in Cebu so much better! Salamat kaayo!

All bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel. Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold. Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath. Afternoon Tea (2:30 pm - 4:30 pm) Light snacks with a limited selection of savory and sweet bites, they need to improve on this. Evening cocktails and canapés (5:30 pm - 7:30 pm) Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks. I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction. The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance. Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels. The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk. The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay. Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect. Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.

Their location is in the middle of the City. It is convenient for us first timers. Taxis are everywhere, Robinson’s Mall, Pharmacy, and Restaurant. The room we booked was good for 3 people. It was a bit old but overall fine. Spacious room for 3 people. However, the breakfast style posted in trip.com was “buffet” but then the receptionist said it was only applicable for selected days. I suggest updating your information in trip.com.

The hotel location is along the road and near the mall area. It has a private parking area just across the hotel's right side. The bed is very comfy. You can ask for a hot water for free. But additional towels and blankets have extra fees, you can buy the fees for a towel of your own. Also if you go to their swimming pool which is about 3x3 square meters. They cannot provide additional towels for the pool, you have to bring the towel provided in your room. For those who love to exercise, the place also has a gym beside the pool.