Spa Hotels in Kota Kinabalu

I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)

I recently stayed at Le Meridien and was thoroughly impressed by the top-class service. The staff were incredibly friendly and welcoming, making us feel valued from the moment we arrived. Room service was prompt and efficient, arriving without delay whenever we needed it. Additionally, when we arrived hours ahead of schedule, the team graciously accommodated us with an early check-in—3 hours before standard time—which was greatly appreciated. To top it off, the sunset views from your rooftop bar were absolutely breathtaking and made our stay unforgettable. Thank you for a flawless experience—we’ll definitely be returning!

Good hotel.Jotel been well upgraded. Look new. Reception frarah excellant. Meet director of room Bernard, amazing guy and wealth of knowledge, humble and good public relation. Room 830 only issue was TV all the channel need to adjust or fix screen not clear (running line).Young Bell boy with spetical amazing(selfie photo) . Good knowledge on local area.. I love your rain shower wonderfully cold water shower the best among other hotels. Did not have any photos A I am return guest. See you soon.

First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in. Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup. Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety. Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security.

Magnificent view! It's been awhile my family n I enjoy so much the hotel and the hotel facilies Our 3d2n, we spent most of our meal in hotel, superb!! Only comment, the bfast buffer too crowded, some staff shown frustration on face, especially on the egg station. Waited so long just to get some eggs. The rest r great! Oh ya, the private beach is just merely a small corner, not even a beach!

One of the most beautiful hotel environments I have ever experienced, and unlike the nearby Shangri-La, it is built directly on the beach. The restaurants are okay, but it’s the beautiful architecture of the villas and the garden full of flowers, birds, monkeys, and squirrels that amazed us so much. Highly recommended and a great price/quality ratio!

its really in the centre of the city and affordable price yet its a walkable city, got tons of food store around it and very very near to suria mall its was really fun, hope i can got more discount upon these hehe

Wonderful customer service from the proprietor, they were helpful with local information and flexible with the room. Converted and remodelled unit in a residential/business block above the Imago shopping centre, room was compact but nicely setup with classy decor. Tea, coffee, water, and 2 x crisps provided daily. Access to two good sized outdoor pools, lots of restaurants on the street and mall plus money exchange over the road. Excellent location, main tourist attractions are a short taxi ride away.

Fabulous service, room was impeccably, clean, and modern, host to hotel was very responsive through WhatsApp, location, right in the heart of KK, bed, super comfortable, and the pillows, one issue was just the check in part. You do need to have WhatsApp, and not only dead on your phone, but to be able to call the host in order for them to let you in the door. I did mention a suggestion to the host about just adding a doorbell for people who aren’t tech savvy. But other than that everything was perfect. Secondly, you do need to climb stairs. You will need to climb to the second floor just to get to their level then you climb another floor to get to the hotel. 

This was our second time here. But this time it was a disappointing. The room / bed was ok. But hand videt tap water at source leaking. The restaurant was unkept. Ladder on the buffet table. Leaves all over the floor. It was raining the night before so they brought down the blind. But in the morning no one cared to bring it up. You have beautiful view but the blind blocked it. In the end my husband brought it up. Breakfast was served quite late, 8.45am. And no one waited after it was serve. Wanted to ask for pepper and tomato ketchup but no one was at the kitchen or cashier. We dont feel welcomed. Maybe you are understaff. Sad to say we will not come back. We will try other hotel at Bukit Kokol.