Spa Hotels in Niagara Falls

The staff at the hotel were very friendly and helpful. Great service from everyone we dealt with right from the front desk to the cleaning staff to the lady who brought us breakfast every morning. The day started with an excellent breakfast serviced right in our room which was a nice touch. My only complaint was having to pay for parking. I was aware of these ahead of time but given the cost of the room, it really should have included the parking.

The room view is absolutely unbeatable, offering a full panorama of the waterfall and the evening fireworks. Breakfast was also quite good, though there was a bit of a wait for a table. On another note, there aren't many elevators, so you often have to wait a while. It's very close to several attractions, making it an excellent choice for a family trip.

The hotel's biggest advantage is its excellent location for viewing the waterfall. Floors above the 12th offer great views, and you can catch the light and fireworks shows at night. However, the room facilities don't live up to the 2000+ price tag; they're no different from rooms costing a few hundred, and they even skimped on a microwave. The service is also non-existent.

The view of the waterfall from the room was fantastic! Absolutely amazing! As for everything else, don't compare it to 5-star hotels in China. After all, Canada is a great place for business, very laid-back, with little competitive pressure. Wi-Fi costs extra, parking costs extra (CAD 70/night), bottled water costs extra, and remember to leave a few dollars for daily housekeeping. Overall, it was okay. I stayed at a few Marriotts on this trip, and the one at Niagara Falls was pretty decent, comparable to a 3-star hotel in China. At least it was quieter than the Marriott near Parliament Hill in Ottawa, without the noise of renovations or the strong formaldehyde smell. And the front desk service here was more professional than the Indian lady at the Marriott near Toronto Airport, who had an inexplicable sense of pride. A heads-up to everyone booking Marriotts in Canada: if you're offered a newly renovated room, definitely decline it. The formaldehyde smell is too strong, and you'll feel noticeably uncomfortable after two days.

We've enjoy our stay in this resort specially our kids. We love our room, theres microwave and dining table + chairs. Staff are friendly and very welcoming. Water park is beautiful and safe theres a lot of lifeguard in every corner. Theres 2 small jacuzzi but we never try, you have to wait for your turn. Very good location, theres a-lot of nearby shops and restaurants.

I am writing to express my profound dissatisfaction and to formally lodge a severe complaint regarding the unacceptable conditions of my stay at your property from 2 july to 3 july. My experience was nothing short of disastrous, characterized by an uninhabitable room environment, a blatant lack of accountability from your staff, and an absolute refusal by management to rectify the situation. During my stay, the climate control in my room was entirely inoperable. I approached the reception multiple times in a desperate attempt to resolve the issue: First Instance: The technician dispatched to my room explicitly admitted that the entire system was fundamentally broken due to a severe heating malfunction. Second Instance: The ”solution” provided by your staff was a completely ineffective portable fan. This gesture did absolutely nothing to alleviate the stifling, oppressive heat. The room remained a sweltering, suffocating box, utterly depriving me of sleep for the entire night. Third Instance: Exhausted and distressed, I went down to the reception a third time. Rather than moving me to a functional room, the overnight staff completely deflected responsibility, telling me there was nothing more they could do and instructing me to speak directly with management in the morning. The situation deteriorated further the next morning. When I approached the manager to demand a resolution for this intolerable ordeal, I was met with total dismissal. The manager callously deflected all accountability, claiming that because my booking was made through a third party, he ”cannot help with anything” and ”cannot do anything” to fix their own property's failure. Instead of taking ownership of a severe breach of hospitality standards, the manager simply handed me this email address to deal with the problem myself. Let me be entirely clear: a third-party booking does not excuse a hotel from providing basic, habitable living conditions. I did not pay to spend a sleepless night suffocating in a health hazard, nor did I pay to be brushed off by your on-site management. Because your property failed to provide a liveable room and your management failed to handle the crisis, I demand a full, immediate refund for this stay. If this matter is not addressed promptly and with the gravity it deserves, I will escalate this complaint to your corporate office, notify the booking platform of your refusal to cooperate, and publicly expose this experience online. I expect a swift response confirming that my refund is being processed. Sincerely, Rahul Tomer 416-834-4888

The location is very good. It is close to the Rainbow Bridge and we can directly walk to the USA. The service staffs are friendly and helpful. The 10th floor restaurant has a good view to see the water falls. The concerns are that the Queen's bedroom is too tiny. Just a small Queen bed (it is the Queens bedroom, but I think it is a full side bed) in the room. The bathroom is a tiny room with a shower and a child type toilet. The clothes handling pole is weak. I handed a light jacket and it crashed.

The hotel really needs to listen to its reviews. Most people have really damned them for being a dirty stinky cesspit of a venue but actually it is pretty amazing. Very smart foyer, lovely warm and cosy rooms and an amazing location. However, the internet is SUCKY away from the foyer - I had to talk with reception and a support tech person to explain that the internet was bad in the room and it was turned around to seem like I was wrong. Get more routers in, it’s not that difficult. Also, breakfast MUST INCLUDE healthy options. There is not a fruit or vegetable in sight. If you don’t count the options of raspberry or strawberry yoghurts. Personally, I think the hotel should rethink their pricing strategy. It is far too affordable; and breakfast (with fruit and veg) should be an upsell option. You have the location! You have an amazing swimming pool and hot tub! You even have top quality toiletries! I would have paid twice the rate without breakfast, which most properties in the area are doing. Sorry for my rant but I know the hotel should and can do better.