The Westin St. Thomas Beach Resort & Spa

Heavenly spa was amazing! Jill was my masseuse I got the lavender/honey wrap. The next day I got the hot stone massage, so relaxing. Excellent customer service! 10/10

The hotel is beautiful. This time of year is slow, so if you are looking for a laidback time, you can definitely find it here. The hotel views are perfect, accommodations make staying in (if the storm comes) perfect.

The place is wonderful ! Hotel has a mix of luxury and comfort that is hard to find . Great restaurants , bars , lounge areas with great views and excellent food , few cozy swimming pools and amazing, sandy beaches with turquoise water . Rooms are exceptionally clean and all staff is so helpful and friendly . From start to finish , the hotel management made us feel at home . Special thanks for Mr. Frank Witte for his hospitality and professionalism . Highly recommend and definitely we'll be back !

If it was for cats roaming around the hotel it would be a 5. It is beautiful and inviting. It is one thing to be pet friendly and allow people to bring pets. It is another thing to have stray cats roaming around in the lobby, drinking out of the pool and harassing diners. It is absolutely terrible.

The property itself is beautiful, with stunning scenery, but unfortunately our overall experience was very disappointing. Upon arrival, the first room we were sent to was not correct. The second room was not the ocean view we paid for, and the third room didn’t have working air conditioning—only a floor fan—and had a strong smell of mold. We were finally placed in a fourth room, but even then, the issues continued. The shower knob was loose and falling off, and the mounted shampoo and conditioner bottles constantly fell from the wall. The rooms we saw did not reflect the updated showers and features shown online. The pools were also in poor condition. The infinity pool had mold along the wall, and all of the white chairs in the pool had visible scum on them, which made it unappealing to use. What made the situation worse was that throughout all of these mix-ups, not once did anyone at the resort offer an apology. The service overall was not great. When we went to the Salt Shack, the hostesses even suggested we go somewhere else because service was slow and the new menu wasn’t good. Waiting over 15 minutes for the valet to bring our car was another frustration. For a Westin property, the lack of customer service, poor maintenance, and overall cleanliness were very disappointing. The scenery is beautiful, but the experience did not come close to the standard we expected.

Frank, the General Manager provided exceptional service! Thank you so much for paying attention to detail during my check out! Keiyra at the front desk welcome me with a smile and was quick to accommodate. Stop at the Luna Mar restaurant and ask for Xavier, his smile is contagious and he'll specialize your drinks. Thank you Xavier for having my glass of wine ready after a long day at work✝️