The Palms Resort

This is not a non-smoking resort. It falsely advertises that it is. I needed a non-smoking hotel as advertised and got a hotel where there was so much cigarette smoke that it made me sick despite running multiple air cleaners. The second floor is better than the first. Less foot traffic. The A/C sucks smoke into the rooms of anyone smoking on the walkway on the first floor. Smoke also comes from one side of the resort to the other and into the rooms. On the first floor, foul fumes also came out of the drain in two rooms. In the room next to me the bathroom ceiling fell down on another party's first night and they fled. They let me take a picture which I have. I also left early. The resort has a nice location. But the false advertising makes it a misery for anyone with lung, airway issues or asthma. When raising the plumbing fumes or other issues with the manager - she would just say well it's an old property. They should advertise it that way, "It's old". But that's not how they sell it to us. The majority of staff is mediocre, with one or two positive exceptions. The manager is nice, but she doesn't always follow through. The owner does not seem competent. His wife was nice. I was moved to a supposedly clean room and she cleaned a huge dead cockroach and grime out of the light fixture in the bathroom. It is a fantastic beach location. Being pet friendly is a plus. Having a fridge is a plus. The TV cable only worked part of the time. The rooms that had landline phones only work sporadically. The electricity went out while I was there- but that might have been an island thing. The internet also went out. They claim to have a 24-hour desk- but that is also false. The parking is challenging. The pool area is nice- but also smoking. The landscaping is nice. I understand it has changed hands several times. It needs professional management/ownership, basic plumbing repairs and truth in advertising.

Room wasn’t very modern/ updated but that is not a drawback for me personally. It was clean and well maintained with good AC. You can’t beat the proximity to the beach. Parking can be limited because of the restaurant but they do their best. Will definitely stay again.

Place was great! Cozy and homey, loved the old fashioned keys to get into the room. Layout of the room was very convenient and the room amenities were right on point for a short stay.

We were there with another couple that's has stayed there several times. Very comfortable. The restaurant is really good. Enjoyed our stay and will go back again.

The property is in a great location. Unfortunately our room smelled really bad; like raw sewage or an old dirty dish rag. We wondered if they were having plumbing issues.

Best place going! Clean and close to the beach. Wish they had more beach loungers and umbrellas. They should tell visitors about reserving them ahead of time or as you check in.