Marriott Grand Residence Club, Lake Tahoe – 1 to 3 Bedrooms & Pent

This bedroom smell urine and could not sleep all night.

Great stay! Booked a 3 room suite for a friend weekend. Room was above what we were expecting with each bedroom having it's own bathroom plus one common bathroom, full kitchen, and great living room with a murphy bed. Hotel was fabulous and offered many activities throughout the day. Will definitely be staying again.

Upon our arrival, we were immediately impressed when were able to check in well before the "written-in-stone" 4:00 check-in time. We were flabbergasted, for sure, as all the Marriott Vacation Club sites that we have visited have usually strictly adhered to that required 4:00 check-in time. We were quite pleased with our suite........enjoyed the two fireplaces in it. We found it to be very quiet, for the most part, too. Everything was well-cleaned and in proper working order. We were a bit disappointed that we had no washer/dryer combo in the room, but we were aware of that before we had booked. (We found the Laundry Room very easily and had the whole place to ourselves the morning we used it.) Many provided amenities/activities available....including a beautiful pool, Fitness Center, miniature golf, bungie trampoline, etc. The staff was friendly and very helpful in answering questions and recommending restaurant options, etc. The valet staff did an AMAZING job with dealing with the never-ending incoming/outgoing vehicles. A terrific location too! We were able to walk to most shops and restaurants during our stay. Hope to return here in the future!

Stayed here so many times, but this is definitely the last one!!! Last visit - valet lost our car keys , found the 4th days of our stay, which was our last day. Missed a very important meeting. No apology at all! Just checked in (studio for the two of us), walked into our room and walked out after 5 min. The room had a horrible “death mouse” smell , whatever it was. We called the front desk immediately and were told to wait in the room , a key will be brought for the next door room. After 10 min, the receptionist called and said we need to walk all the way back to another building to pick up the key with our entire luggage. On top of everything, the keys were not activated, we had ti go back to to the front desk to be informed that the wrong keys were given. The room/studio should be given a 2-star rating. It is disgustingly dirty and uncomfortable, with a small, extremely soft mattress. Unfortunately, we could not cancel the room either, it was against the cancellation policy, nor we could get an upgrade, the last min booking price was outrageous. Very disappointed!

I noticed a yellow stain on our sheet—clearly the sheets were not washed well. I called the front desk requesting a new set of sheets at 8 pm. It took them an hour to bring us a new set of sheets. They brought queen instead of king. Then I called the front desk and requested them to bring king fitted sheet. After a whole day of skiing, we were ready to go to sleep. I called multiple time in the next hour and was told they were going to ask housekeeping to bring it. Then finally at quarter past ten, I called in an angry voice where our sheet was, and the front desk clerk hang up on me. Then another person called back and I told him, we have been waiting for two and half ours for one king fitted sheet and when were they going to bring it by. We were exhausted. Finally the sheet arrived. This has been the worst hospitality experience of my life. So disappointed in Marriott. I have been thinking about signing up for Marriott timeshare because of how convenient the location is to gondola and decent room layouts etc, but the management is terrible. Will not stay here again.