Bill N
September 1, 2024
We went for the weekend to stay at the Fairfield inn 1220 East Angela Blvd South Bend, IN. The hotel was clean. Breakfast mediocre. The biscuits (for biscuits and gravy were hard. Couldn’t eat them). They were in a crockpot with no lid, which attributed to their being hard. The breakfast staff said that the lid to the crockpot shattered a week ago so there was no lid available. ( a hotel, a chain hotel, could not afford a new crockpot?). The lady at the front desk overnight was very nice, polite. We talked for quite a while. However……. Sunday morning we were heading down to breakfast. ( the same exact breakfast as the day before. Same crockpot with no lid. I didn’t even attempt the biscuits this time. Got a coffee.) — our room door would not unlock! It was seriously stuck! My husband was trying & trying and was getting upset because I was having a huge anxiety attack. I am severely claustrophobic. I was crying & shaking. I was trying to open the window because I ended up in such an anxiety attack that I was gonna jump out of the window ( thankfully we were on the first floor because by that point my anxiety was so high I probably would have jumped out no matter how high up we were) My blood pressure shot up. I was lightheaded. The window only opens about 2 inches, which is understandable for safety, but in no way helped my anxiety of feeling trapped. My husband was trying to calm me, worried because I was getting worse with my anxiety and he still could not open the door!!! He was calm. He is not claustrophobic. Does not have anxiety issues….. the door was stuck. It had been a half hour. A HALF HOUR! Absolutely redicilious. Unacceptable. FIRE HAZARD. What if there had been a fire? My situation at this point could have, very easily, very quickly, turned in to a medical situation! A half hour. I called my daughter, who was highly concerned about me due to the severity of my anxiety & my husband still not being able to get the door to unlock and open. She said “call the front desk” which I would have thought of if I wasn’t in a sheer panic attack. My husband just kept trying & trying the door hoping it would release so I could calm down before ending up hospitalized. I called the front desk in sheer panic. I was crying hysterically, trying to breathe, blood pressure high, I just kept saying my room won’t unlock I’m trapped, my room won’t unlock I’m trapped…. I couldn’t think of my room #. Finally someone came& had to unlock it from outside of door, from hallway. And can you believe…. When the door opened I was crying, pacing, trying to breathe, pure full blown anxiety & the lady did NOT SAY ONE WORD. SHE WALKED AWAY ANNOYED! Ummmm, Annoyed?! Excuse me, what if I had a heart attack? What if there was a fire? Would you have had the rude audacity to be annoyed then? That’s your best hospitality?? She opened door, and literally walked away without saying one word. Didn’t even bother to see if I was