Instyle Residences at Rizz Suites

The location of the accommodation is outstanding, providing easy access to all amenities. The customer service is exceptional, with friendly and efficient staff.

Book a superior room and got a junior instead. Only room they had left and they was like take it or leave it. No partial refund or anything.

Misleading and will not stay again My experience at Rizz Suites was not satisfactory, and I have no intention of returning. Construction was still ongoing, with noisy work taking place from 9 am to 5 pm every day, except for the last day due to heavy rain. Unfortunately, as I arrived in the afternoon and the front desk staff left by 5 pm, there was little I could do until the following day. Despite my request for a refund due to the misleading information about the construction, I was denied. The room I was initially assigned had appalling conditions, with blood/vomit stains on the pillowcase, holes and stains on the blanket, and a persistent sewage smell emanating from the drains every morning around 6 am. The TV didn't work properly, and there was a loud noise coming from the refrigerator every night. Coupled with the disruptive noises at night and ongoing construction during the day, getting a decent night's sleep was nearly impossible. Although I requested housekeeping to replace my bedding, they only replaced the sheets, and the issue with the blanket remained unresolved, possibly due to a language barrier. After several attempts, I managed to communicate with the front desk on the third day and requested a room transfer since a refund was not forthcoming. Despite their efforts to address my complaints, including sending security to fix the TV, the sewage smell persisted. Although the subsequent room I was moved to was an improvement, it was too little, too late, and the construction noise continued