Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca Reviews

Response from Property: Dear Russ B, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you enjoyed the wonderful views, excellent food, and attentive service during your stay. It’s always rewarding to know our guests appreciate the resort’s atmosphere and offerings—especially for golf lovers! We understand that our more secluded location may not suit every traveler's preferences, especially those who enjoy exploring on foot. Your feedback is invaluable, and we always strive to provide helpful transportation options and on-site activities to enhance the overall experience. We hope to welcome you back in the future for another relaxing getaway. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Ramon Ballester Guest Experience Manager

Response from Property: Dear ijmxxx, Thank you for taking the time to share your recent experience at the Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca with us. As a valued repeater guest, we were disappointed to hear about your experience in our Pool Area. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your last stay. We have since shared with the Food & Beverage Manager who join us in offering their apologies for their team’s shortcomings. We appreciate you also informing us about the TV issue. Make sure that we will check it out to ensure that this was an isolated issue that is corrected moving forward. Once again, thank you for providing feedback that will ultimately help improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Mallorca, so that we can provide you with a premium experience that not only meet, but exceed your expectations. Warmest Regards, Amanda Fernández. Assistant Front Office Manager.

Response from Property: Dear JamesN601BN Thank you for choosing our hotel. We are very happy that you liked our hotel and the location. We are very sorry that the service in the areas mentioned has not lived up to our brand. We apologize for the inconvenience and look forward to welcoming you again and this time providing you with excellent service exceeding all your expectations.. With our best regards from Mallorca Ramon Ballester Guest Experience Manager

Response from Property: Dear IvanaLei, Thank you for sharing such a thoughtful review of your stay at Castillo Hotel Son Vida. We’re delighted to know you enjoyed the charm and history of our hotel, as well as the breathtaking scenery that surrounds us. It’s especially heartwarming to hear how much you appreciated the art collection and our weekly art tour—preserving and showcasing the rich heritage of Mallorca is something we take great pride in. We’ll be sure to share your kind words with our Head Concierge, Luis—he will be thrilled to know that his insights and recommendations helped make your island road trip truly memorable. We can’t wait to welcome you back for another inspiring and relaxing stay! Warm regards, Ramon Ballester Guest Experience Manager

Response from Property: Dear JR7537 We thank you for choosing our hotel for your birthday celebration and for sharing your valuable review on Tripadvisor. It is a pleasure to read that you have enjoyed your stay and especially our Bar Armas, its team and its delicious cocktails overlooking the bay of Palma and our breakfast buffet. We appreciate your feedback on our pool service and shopping. It would be a pleasure to welcome you back. With our best regards from Mallorca Ramon Ballester Guest experience Manager

Response from Property: Dear Tetyana S, We thank you very much for your recent visit to celebrate your birthday and for sharing such a positive feedback through Tripadvisor. We are glad to hear that you enjoyed the experience and the breathtaking views overlooking the bay of Palma from our main terrace. Where we are proud to have one of the best professional and efficient teams at our Bar Arnas, For sure Jasmin, Laura, Toni and Andrés will be very happy to receive your kind words. Looking forward to the pleausure of welcomin you for your next birthday, we send you our best regards from the Castillo Hotel Son Vida

Response from Property: Dear adrieltjokro, Thank you for your loyalty. We are very happy that you enjoyed the upgrade to one of the recently refurbished Suites. Our hotel enjoys a privileged location 5 km from the centre of Palma, in the middle of 4 golf courses and with fabulous views of the centre of Palma. As you mention, public bus transport to the city center has a limited frequency. We are happy to arrange your transfer either by limousine, taxi or if you wish using uber. We also recommend the use of a rental car so that you can discover the most suggestive corners of our island. We apologize for not providing service that exceeds all expectations of our brand in our restaurant. With our best regards from Mallorca Ramon Ballester Guest Experience Manager