Hyatt Zilara Riviera Maya
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Hyatt Zilara Riviera Maya

Carretera Federal 387 KM 299, Riviera Maya, Solidaridad, Quintana Roo, 77710, Mexico
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Highlights
Free parking
Ideal location
Lots to do
Delicious breakfast
Amenities
Outdoor swimming pool
Spa
Massage room
Gym
ParkingFree
Bar
Tennis court
Billiards room
All amenities
Property Description
With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.
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8.6/10
Very Good
It stimulates the old analog Cancun sensibility... The room is clean.
All 104 reviews
Surroundings
Airport: Cozumel International Airport
(44.8 km)
Airport: Cancun International Airport
(47.1 km)
Landmarks: GBRC Playa Del Carmin
(270m)
Landmarks: Pool At BlueBay Grand Esmeralda
(510m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

7

Ocean Front Junior Suite Swim Up King

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

King Room with Tropical View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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3

King Room

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
Room Details
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5

Oceanfront King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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8

Presidential King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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9

One-Bedroom Master Suite

1 King bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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5

RESORT VIEW JUNIOR SUITE SWIM UP KING

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

Tropical View Double

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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6

Oceanfront King Room With Private Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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7

King Room With Terrace And Ocean View

1 King bed
Free Wi-Fi
Non-smoking
Ocean view
Wi-Fi in room
Room Details
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6

Oceanfront Double Suite

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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3

OCEAN VIEW KING

1 King bed
Has window
Free Wi-Fi
Non-smoking
Ocean view
Wi-Fi in room
Room Details
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4

Junior King Suite With Ocean View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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7

Room With Two Double Beds

2 Double bed
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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7

Club Level Junior Suite Ocean Front Private Pool King

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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5

Tropical View Swim Out King Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
9

OCEAN FRONT ONE BEDROOM MASTER SUITE

Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
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Guest Reviews

8.6/10
Very Good
104 reviews
  • Cleanliness8.6
  • Amenities8.6
  • Location8.7
  • Service8.7
Average for similar properties in Solidaridad
Most Mentioned
Review summary
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Location: The hotel is conveniently located near the sea and close to attractions like X Park, providing easy access for guests looking to explore the area. It's also easily accessible from the airport, making travel effortless.(based on 1 review)
M‍e‍n‍i‍ ‍F‍a‍r‍j‍o‍n
January 16, 2024
Booked an ocean-view king room for a higher price. Got a rather humiliating view of some fenced balcony that doesn’t even belong to the room with what appears to be an empty roof. Could barely see any piece of ocean. I have repeatedly asked if this was indeed an ocean view room and was told that it is indeed. Very disappointing to pay extra for that. I would have preferred any other view but this really. The food and service is excellent and the property is well maintained, but overall the room view made us feel tricked and ruined the experience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 3, 2025
오래됀 아날로그 칸쿤감성을 자극 ..방은깨끗
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Y‍i‍j‍i‍a‍o‍c‍h‍u‍a‍i‍f‍e‍i‍m‍o‍g‍u
April 3, 2024
還不錯,海景房性價比很高。其他房型的價錢可以住更好的全包酒店。cabana收費 椰子收費 沒啥好玩的。優點就是離海近 離x樂園近。
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2‍0‍5‍5‍9‍5‍*‍*‍*‍*
April 21, 2025
非常好,早餐非常棒
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 27, 2025
This was a great experience for us. From the start the staff very friendly and helpful. The rooms were very clean and housekeeping came by regularly(felt like 2 times a day) My wife and I went for a relaxing vacation and it lived up to it. I am warning you now, if you’re going for a party vibe this is NOT it! It’s a more intimate resort with about 300 rooms and most guest are older. With that being said they had entertainment every night, we experienced live bands and performances every night, they were pretty good shows too. Fermin aka the Ferminator and Sandy were part of the entertainment team and they were incredible. Our pool waiter Julio was one of the best waiters I’ve had in my life. Always positive and very attentive! The food options were good and the reservation system was very simple. Lines and waiting is pretty much non existent. My favorite was the Capri restaurant, but the Tempest was also delicious. The beach had clean fine sand and the water was pretty clear. We also got the couples massage and hydrotherapy and it was worth it! Overall we had a great time and the staff made it a great experience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 27, 2025
Great staff, great management. You can see leaders constantly walking the property. Property needs some maintenance which I am certain will happen in the near future.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 26, 2025
We loved this resort. The staff are wonderful, the food is delicious and the butler service is fantastic. The resort is remote, between Cancun and Playa Del Carmen, so you need a $35 taxi to get to a store. We found the essentials at the little store at the resort, so we didn’t have to leave. Maria Fernanda, Mariel and , Fernanda were wonderful butlers and checked in with us daily to see if we needed anything. Such sweet people! The resort has activities, but it’s mostly a quiet place. Not a big party scene, which was perfect for us as we needed time to unwind.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
November 26, 2025
A very nice resort. Views from the higher level rooms is excellent. Beach is great but can be a bit rough. Food and beverage quality is excellent. Service particularly from Alejandro in the Capri was outstanding. We are beach people and the beach bar did great job with good service and quality beverages

Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Restaurant
Capri Grill
Style: A la carte
Cuisine: Italian
Open for: Dinner
Dining options: Property guests only
More Amenities
Internet
Outdoor swimming pool
Parking
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Activities
Cleaning services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child policies
Children are not permitted to stay at this property

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleBuffet
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2022
  • Number of Rooms: 269
Phone:+52-9843700500
Email:CUNIF-RESERVATIONS@HYATT.COM
With a stay at Hyatt Zilara Riviera Maya Adults Only All Inclusive in Playa del Carmen, you'll be 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall. This all-inclusive property is 11.7 mi (18.8 km) from Xplor Theme Park and 12.2 mi (19.6 km) from Xcaret Eco Theme Park.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.

Make yourself at home in one of the 291 air-conditioned rooms featuring free minibar items. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Frequently Asked Questions

What’s the cancellation policy at Hyatt Zilara Riviera Maya?

The cancellation policy at Hyatt Zilara Riviera Maya depends on your room type and booking terms.

What are the check-in and check-out times at Hyatt Zilara Riviera Maya?

Check-in at Hyatt Zilara Riviera Maya starts from 15:00, and the standard check-out time is by 12:00.

Are pets allowed at Hyatt Zilara Riviera Maya?

No, pets are not allowed at Hyatt Zilara Riviera Maya.

Does Hyatt Zilara Riviera Maya have a restaurant on-site?

Yes, Hyatt Zilara Riviera Maya features an on-site restaurant serving Italian cuisine.

How do I get to Hyatt Zilara Riviera Maya from the nearest airport?

The nearest airport is Cozumel International Airport, located about about 1 hour 44 mins from hotel by car (44.8 km) away.

Does Hyatt Zilara Riviera Maya offer airport transfer services?

No, Hyatt Zilara Riviera Maya doesn’t offer airport shuttle or transfer options.

About This Property

Nearest AirportCozumel International Airport
Distance to Airport44.81KM
Average Price FromGBP675
Hotel Star Rating5