Iberostar Selection Paraíso Maya Suites
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Iberostar Selection Paraíso Maya Suites
No.15 of Premium Hotels in Solidaridad
Carretera Chetumal-Puerto Juarez KM 309 Playa Paraiso, Solidaridad, Quintana Roo, 77710, Mexico
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Amenities
Golf course
Outdoor swimming pool
Beach volleyball
Sauna
Spa
Massage room
Gym
Public parkingFree
All amenities
Property Description
Located in Playa del Carmen, Iberostar Selection Paraíso Maya Suites - All Inclusive is by the ocean, a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach. This all-inclusive property is 10.9 mi (17.5 km) from Ojo de Agua Beach and 12 mi (19.3 km) from Punta Esmeralda Beach.
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8.4/10
Cleanliness8.4
Amenities8.4
Location8.4
Service8.4
All 100 reviews
Surroundings
Airport: Cancun International Airport
(37.2 km)
Landmarks: Black cat's place
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

8
Junior Suite Poolside
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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6
Room (One Bedroom, Star Family)
2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

8
Junior Suite Beachside
2 Double bed or 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

10
Junior Suite
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

12
Junior Suite With Tropical View
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability

Family Junior Two-Bedroom Suite
1 King bed and 2 Double bed
Has window
Free Wi-Fi
Wi-Fi in room
Check Availability

6
Room (One Bedroom, Star Family)
2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
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Guest Reviews
8.4/10
Very Good
100 reviews

- Cleanliness8.4
- Amenities8.4
- Location8.4
- Service8.4
Average for similar properties in Solidaridad

Guest User
September 7, 2025

pros- lots for the kids to do, they serve the kids well! Cons- this place is not for vegans or vegetarians. Lots of meat dishes. For non meat eaters, there is lots of salad and that’s about it. BEWARE!! Of the sales people on the resort. They will charge your room for services that you do not get and you have to pay for it, otherwise the resort will not let you leave! If you decide to dispute a charge with your bank they will lie and say you received the services and you had to pay at check out! Iberostar paraiso maya is very shady and scam driven!! Be careful!!

Guest User
September 6, 2025

We arrived during Members Week (September 1–6) with high hopes, but sadly, the experience left us deeply disappointed. From the moment we got there, it was chaos. We were sent to one location, only to be redirected somewhere else by another staff member. As members—especially during a week meant to celebrate us—they should’ve known exactly where we were supposed to be. We are a huge family and had booked numerous rooms. Somehow, rooms were duplicated, and we had to go back and forth just to get our bracelets reprogrammed and access what we had already reserved. A week before arrival, we were asked our preferences—what kind of bottle we’d like, scheduling massages, etc. But when we arrived, most of our rooms were missing the welcome bottles and snacks altogether—even though we submitted everything ahead of time. What’s worse, we had to ask multiple times—sometimes 5, 6, even 7 times—just to get basic amenities delivered to the rooms. For how much we pay in dues and for this trip, it felt like we were begging for what should’ve been guaranteed. Then there were the Members Week gifts. We received a few shirts, but the sizes were extremely limited. Medium or large for women, large and XL for men. If you were smaller or larger, you got something that didn’t fit or nothing! . No options, no apologies. Meanwhile, we saw other members on social media showing off the amazing gifts they received from the club—and it stung. It was clear: not everyone was being treated the same. We are Double Black members. We’ve invested thousands of dollars, year after year, to be part of this club. We brought our whole family, paid our dues, and expected a week of joy, appreciation, and relaxation. Instead, we felt ignored and undervalued. Some guests who stayed at Joya (the adults-only property) received cool swag for Members Week, as did others at Maya. But the rest of us who stayed at Maya with our children? Many of us got absolutely nothing. How is that fair? We didn’t just feel disappointed—we felt hurt. This week was supposed to be about recognizing and appreciating loyal members, but instead, it made us question why we’re even part of this program. I wouldn’t recommend this membership to anyone unless the resort truly starts treating all members with the same respect and care. We are deciding the best route to start getting out of the contract as they are not holding up to their end of the deal!

Guest User
September 4, 2025

What can I say, from start to finish, our 12 nights here was absolutely amazing. Check in and check out was easy, rooms were lovely, clean and spacious. The pools were amazing. The beach was like paradise and there was loads to eat and drink. I would like to mention how amazing the entertainment team were day and night and how much my kids loved the Star camp kids club.. I will definitely be back. If you like some quiet time, then I recommend staying in block 63 as it comes with its own private pool.. Great work Iberostar

Guest User
September 1, 2025

En mi opinión me he divertido mucho por las actividades que tiene, me gusta mucho que tenga carros de golf por lo grande que es el hotel.
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Guest User
September 1, 2025

Wow—what an amazing trip! Iberostar Paraíso Maya blew us away with its beautiful pools, fun activities, and delicious food. Everything was perfect for the whole family, especially for my toddler. But the real star of our vacation was Yoania Plasencia. She made us feel so welcome and cared for every single day. From the little details to the big things, Yoania always went the extra mile with such kindness and a genuine smile. Thanks to her, we didn’t just feel like guests—we felt like family. This was one of the best vacations we’ve ever had, and we’ll definitely be coming back. Huge thanks to Yoania and the Iberostar team for making our stay unforgettable!

Guest User
August 30, 2025

Went on most likely my last family vacation due to medical issues, brought the whole family to a place I was amazed with 20 years ago, but was the biggest waste of money I have ever spent I wish the resort had put in their notes online that they are closing shortly to remodel, from the stink of cesspool (it's not the seaweed) to filthy moldy pillows, bugs in the room, no ac that worked to areas that just where patched up, to flooded rooms due duct tape hold bathroom sinks together totally ruined family vacation. I have stayed in many Iberostar resorts and could only praise those that I stayed in but based of this important vacation it will be my last. Trust me don't go to this resort

Guest User
August 29, 2025

Hemos pasado 10 días en el hotel y la experiencia ha sido maravillosa. No comparto las criticas negativas y por eso escribo esta reseña. El Maya Suites es espectacular empezando por la recepción y la zona de la pirámide y el bar con la serpiente, todo con aire acondicionado y un aroma tan agradable que nos llamó la atención. Tiene un coffee shop abierto siempre que proporciona buenos cafes y snacks. Es el mejor modulo del complejo por lo que recomendamos reservar aqui, sin contar con el hotel solo para adultos que debe estar muy bien. Disponen de mucho personal lo que hace que la atención sea maravillosa desde para hacer cambio de habitación (la que nos dieron tenia el aire acondicionado estropeado) hasta para ayudar con reservas de restaurantes y otras peticiones. Tienen un concierge por módulo que hace todo muy fácil para lo que puedas necesitar. Estuvimos en el módulo 62. Recomendamos estar alejado de la zona de piscinas. Las habitaciones junior suites son muy espaciosas y las camas comodísimas. Disponen de mini bar gratuito y cambio diario de toallas que se agradece en un entorno tan húmedo. La atención de restauración es estupenda, si pides algo fuera de menu hacen lo posible por conseguirlo. Te preguntan constantemente si necesitas algo y valoran las sugerencias que les puedas dar. En el hotel no hay agua mineral embotellada, el agua se filtra y te dan botellas de cristal para uso en restaurantes y en la habitación. El sabor del agua es aceptable. La animación del hotel es muy buena, entretenida y variada lo que hace que ir con niños sea mucho más fácil. Tiene un parque acuático estupendo, buenas piscinas, y una playa muy bonita pero que en la fecha en que fuimos tenia algo de sargazo y cuando te bañabas había unas pulgas marinas que nos picaron (la picadura es molesta al inicio pero nada peligrosa, aunque nos disuadió de bañarnos de nuevo). En otra época del año seguro que la playa se puede disfrutar mejor. El hotel la limpia a diario. De los restaurantes de menú destacar El Museo (el italiano), y quizás el de comida mejicana, el griego no nos gustó demasiado. Y el teppanyaki es un show muy divertido aunque destaca más por el show que por la comida (hemos probado otros teppanyakis y aquí abusan del uso de la mantequilla). Las hamacas en la piscina hay que reservarlas, nosotros pasamos 4 días sin hacerlo y respetando las normas pero nos quedábamos sin sitio constantemente porque el resto de la gente no lo respeta. Hicimos varias excursiones que merecen mucho la pena: Chichén Itzá, Cobá, cenotes (impresionante la zona de cenotes de casa tortugas), Tulum, Xcaret y Playa del Carmen (cenamos en un sitio llamado Cascabal precioso). La estancia ha sido inolvidable y volveríamos a este hotel sin dudarlo. Estamos valorando ir a otro Iberostar en otro destino. Mencionar a Santiago, un manager del hotel, que fue muy amable con nosotros ya que conoce bien la cadena Iberostar y los hoteles en España y nos atendió de una forma extraordinaria.
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Armando S
August 20, 2025

Excelente atención, en especial de Ximena de Leon, hostes de Cocina de Iberostar, me apoyo con la comida para mi bebe, muy puntual, amable, alimentos selectos para la papilla de mi bebe, no importaba la hora, estaba atenta, ademas el apoyo de Anselmo quien nos indico quien nos podria brindar este servicio. Estamos muy agradecidos, seguramente volveremos a hospedarnos ahi. Instalaciones excelentes, comida excelente y actividades muy variadas. Gracias!!!
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Ildiko907
August 12, 2025

Unfortunately I am leaving a one star review due to an incident that occurred on August 8th, 2025 while I was staying at the Iberostar hotel. A plushie monkey I have had since I was a kid was taken from my room while I was away at the beach with my family. We contacted security as soon as we realized it was missing and they checked my room shortly after. After searching the same places we searched, they asked questions and told us they would do everything possible. We believed they might have taken it when they took the sheets, not noticing it. We offered the person who cleaned our room a $50 reward in hopes it would make it back to us. Unfortunately 3 days later I left Iberostar without my childhood toy, and lots of tears. I’m disappointed that something so important was lost, and there was nothing I could have done to prevent it. Everything else in that room was replaceable except the monkey. It’s extremely heartbreaking to have said goodbye to something I would bring with me everywhere. We left our information with the front desk, hoping it will find its way home to me. I feel that there could have been more done, I felt lost and very confused on how something could just vanish so quickly. I feel like more responsibility could have been taken, and I understand it’s just a toy, but not to me. Losing something from your childhood is hard, and I left it in a place I thought was safe. We stayed at the Iberostar hotel from August 4th to the 11th, in room 6185. The monkey disappeared on Friday, August 8th. Another unfortunate event occurred on the last day after I tried to ask the concierge to check the lost and found on the computer system (which I had done twice a day for the last two days). She seemed upset that I had asked her for help, and didn’t understand what I was asking for. I asked to see someone who would be willing to take my information (address) so I could get the toy back, but she passive aggressively told me there was no one I could talk to, ex. a manager. After our conversation I asked what else I should do, to which she just snapped and pointed to her left without saying a word. I could tell she was upset. I was shocked. Someone who works in customer service would understand difficult customers, but I don’t believe I came off rude in any way. It’s unfortunate that I have to leave one star review, because the hotel itself was perfect. My family and I had an amazing vacation, and everyone else was very helpful. It’s just very saddening to have put my trust in an establishment, and have it be broken. I hope this will raise awareness to put irreplaceable things away while the room is being cleaned, even though it shouldn’t be necessary.
Services & Amenities
Most popular business facilities
Golf course
Off-site
Outdoor swimming pool
Beach volleyball
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Public parking
Free
Car rentals
Bar
Nightclub
Tennis court
Billiards room
Restaurant
Conference room
Multi-function room
Business center
Children's pool
Water park
Free
Kids' club
Childcare service
Additional charge
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free

Outdoor swimming pool

Spa

Gym

Bar

Billiards room

Restaurant

Conference room

Water park

Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Car rentals
Business services
Multi-function room
Conference room
Business center
Wedding service
Front desk services
24-hour front desk
Concierge service
Currency exchange
Languages spoken
English
Spanish
Food & drink
Bar
Room service
Snack bar
Convenience store/kiosk
Public areas
Garden
Smoking area
Water purifier
ATM
Shopping mall
Health & wellness
Spa
Additional charge
Massage room
Sauna
Additional charge
Billiards room
Turkish bath (Hammam)
Kayaking
Beach volleyball
Tennis court
Golf course
Off-site
Yoga session
Gym
Activities
Public beach
Water park
Free
Eco tours
Off-site
Beach umbrellas
Nightclub
Cleaning services
Clothes dryer
Facilities for children
Childcare service
Additional charge
Kids' club
Children's pool
Accessibility
Pool ramp available
Stair-free main entrance
Safety & security
First aid kit
Smoke detector
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 10:00–12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2019
- Number of Rooms: 460
Phone:+52-9848772800
Located in Playa del Carmen, Iberostar Selection Paraíso Maya Suites - All Inclusive is by the ocean, a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach. This all-inclusive property is 10.9 mi (17.5 km) from Ojo de Agua Beach and 12 mi (19.3 km) from Punta Esmeralda Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 hot tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 hot tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Frequently Asked Questions
What is the cancellation policy for Iberostar Selection Paraíso Maya Suites?
The cancellation policy for Iberostar Selection Paraíso Maya Suites varies depending on the type of room and booking conditions.What is the cancellation policy for Iberostar Selection Paraíso Maya Suites?
What are the check-in and check-out times at Iberostar Selection Paraíso Maya Suites?
Standard check-in time at Iberostar Selection Paraíso Maya Suites is 15:00-24:00 and check-out time is 12:00.What are the check-in and check-out times at Iberostar Selection Paraíso Maya Suites?
Can I bring my pet inside the Iberostar Selection Paraíso Maya Suites?
As much as we love pets, unfortunately, we are unable to accommodate them in Iberostar Selection Paraíso Maya Suites.Can I bring my pet inside the Iberostar Selection Paraíso Maya Suites?
How far is the Iberostar Selection Paraíso Maya Suites from the closest airport?
The closest airport is Cancun International Airport, and it is about 32 mins from hotel by car (37.2 km).How far is the Iberostar Selection Paraíso Maya Suites from the closest airport?
About This Property
Nearest Airport | Cancun Intl. Airport |
---|---|
Distance to Airport | 37.17KM |
Hotel Star Rating | 5 |