Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
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1 room, 2 adults, 0 children
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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive
No. 4 of 4-Star Select Hotels in Quintana Roo
Carretera Cancun-Chetumal, Solidaridad, Quintana Roo, 77710, Mexico
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Highlights
Airport drop-off available
Free parking
Pets welcomeGreat views
Lots to doShow more
Amenities
Golf course
Outdoor swimming pool
Private beach area
Snorkeling
Sauna
Spa
Massage room
Gym
All amenities
Property Description
Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser
Live it up with world class shopping and endless style
Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge
Bottom line it is all topshelf.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
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8.2/10
Cleanliness8.2
Amenities8.2
Location8.2
Service8.2
All 101 reviews
Surroundings
Airport: Cozumel International Airport
(29.4 km)
Landmarks: Hard Rock Hotel Riviera Maya San Charbel Chapel
(430m)
Landmarks: Rockaway Bay
(580m)
Landmarks: Rock and Race
(670m)
Landmarks: Puente De Puerto Aventuras
(900m)
Landmarks: Dolphinaris Riviera Maya
(1.0 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Rock Royalty Level-Deluxe Platinum, 1 King Bed
1 King bed
Non-smoking
Air conditioning
Daily housekeeping
Check Availability
5
Deluxe Platinum Sky Terrace King Room
1 King bed
Smoking Permitted
Air conditioning
Daily housekeeping
Terrace
Satellite channels
Check Availability
2
Heaven-Deluxe Swim-Up
1 King bed
Has window
Non-smoking
Air conditioning
TV
Daily housekeeping
Computer
Check Availability
4
Rock Suite Platinum
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Non-smoking
Air conditioning
Ocean view
Daily housekeeping
Satellite channels
Check Availability
1
Superior Double Room-Gold
2 Double bed
Has window
Air conditioning
Bathtub
Minibar
Daily housekeeping
Check Availability
1
Heaven-Deluxe Gold Double Beds
2 Double bed
Has window
Non-smoking
Air conditioning
Daily housekeeping
LCD TV
Computer
Check Availability
1
Heaven-Deluxe Diamond King Bed
1 King bed
Has window
Non-smoking
Air conditioning
Daily housekeeping
Computer
Jacuzzi
Check Availability
1
Heaven-Deluxe Gold King Room
1 King bed
Has window
Non-smoking
Air conditioning
Daily housekeeping
LCD TV
Computer
Check Availability
1
Rock Royalty Sea View Room
1 King bed
Has window
Air conditioning
Bathtub
Minibar
Daily housekeeping
Check Availability
1
Sky Deluxe Room
1 King bed
Has window
Non-smoking
Air conditioning
Bathtub
Minibar
Daily housekeeping
Check Availability
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Guest Reviews
8.2/10
Very Good
101 reviews
- Cleanliness8.2
- Amenities8.2
- Location8.2
- Service8.2
Average for similar properties in Solidaridad
Review summary
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Environment and Location: The property is spacious yet not overwhelming, well-lit at night, and consistently cleaned of seaweed and trash. Its proximity to Tulum and Playa del Carmen is convenient for guests who prefer using taxis to explore nearby attractions.
Guest User
March 6, 2024
I have no complaints - core memory right here, everything about this place was perfect. The food was exceptionally good.
Guest User
November 25, 2025
Carlos, Uriel, Santi, Alfonso at the Eden bar and the waiters around the pool are amazing (Heaven side) Anything you wanted they would do for you!
Guest User
November 23, 2025
Excellent service from the pool side pool concierge team, especially from Will I Am and Tony who supplied us with a poolside treatment of massage and refreshment therapy which was all included in our package and they took special care to explain everything. Excellent service
Guest User
November 18, 2025
Great experience! Loved the entertainment and pool activities. Otto was great with all the games and water aerobics. So much fun. We have come several times to this Hard rock location because of the many restaurants, shows and activities available. Great service too! Can’t wait to come again. ❤️
Guest User
November 18, 2025
Otto was awesome, fun, entertaining. He was on time any witty. Good sense of humor with great banter. Took care of even those who did not know how to play games.
Guest User
November 16, 2025
Otto and Axel are rock stars! The stretching and water aerobics classes are parties disguised as exercise. Highly recommend!
Guest User
November 15, 2025
Overall a great experience! We were a group of 6 for the LOP and we had a great time. We stayed at the heaven side at the sky terrace rooms. We did the hydrotherapy daily; even on our last day. At the member's pool Javier and Omar were super great! At the main pool, Alexander was superb!! I have to acknowledge our butlers Emmanuel & Fernando for their attention in coordinating spas and trips for our group, especially during this week. I hadn't been back since 2020 because we used to go all the time, so we said we had to go elsewhere within Legendary hotels. Glad we were back! The place has been upgraded since, and we love it. Thank you!!
Guest User
November 14, 2025
Victor was a great driver back and forth from each building. He will take you where you need to go and he is super friendly! Alex our server at the beach was also amazing. The service in general here was great.
Services & Amenities
Most popular business facilities
Golf course
Off-site
Outdoor swimming pool
Private beach area
Snorkeling
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Nightclub
Basketball court
Tennis court
Bowling alley
Billiards room
Restaurant
Water park
Free
Airport drop-off
Additional charge
Car rentals
Conference room
Business center
Childcare service
Additional charge
Wi-Fi in public areas
Free
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Water park
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Infinity pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Car rentals
Shuttle service
Additional charge
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Business services
Conference room
Business center
Fax/copying service
Additional charge
Wedding service
Front desk services
24-hour front desk
Safe at front desk
Luggage storage
Tour and ticket booking service
Languages spoken
English
Spanish
Food & drink
Snack bar
Convenience store/kiosk
Bar
Room service
Public areas
Elevator
Smoking area
Garden
ATM
PA and sound system
Health & wellness
Billiards room
Bowling alley
Tennis court
Golf course
Off-site
Hair and beauty salon
Gym
Massage room
Sauna
Additional charge
Ziplining
Spa
Additional charge
Basketball court
Snorkeling
Beauty and makeup
Yoga session
Activities
Nightclub
Public beach
Water park
Free
Beach umbrellas
Private beach area
Gaming area
Cleaning services
Clothes steamer
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Childcare service
Additional charge
Accessibility
Stair-free main entrance
Accessible rooms available
Safety & security
First aid room
First aid kit
Fire alarm
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children are not permitted to stay at this property
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Opened: 1999
- Renovated: 2013
- Number of Rooms: 154
Phone:+52-9848751100
Just off the azure waters of the Caribbean Sea the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser
Live it up with world class shopping and endless style
Hit the Little Big Club and teen activities or channel your inner awesome and head to Heaven an adults only expanse with stunning pools lavish spa treatment rooms and access to signature golf courses by Jack Nicklaus and Robert von Hagge
Bottom line it is all topshelf.
To ensure the safety of our guests and team members we have implemented enhanced cleaning and sanitization protocols in partnership with our global sanitation partners. We are also following all local and global public health agency guidelines and policies.
Frequently Asked Questions
What’s the cancellation policy at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
The cancellation policy at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive depends on your room type and booking terms.What’s the cancellation policy at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Check-in at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive starts from 15:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
What amenities, facilities, and services are offered at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Popular amenities and services at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive include Shuttle service.What amenities, facilities, and services are offered at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Are pets allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
Yes, pets are allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, but it’s recommended to contact the property directly to confirm.Are pets allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?
How do I get to Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive from the nearest airport?
The nearest airport is Cozumel International Airport, located about straight line distance from hotel: 29.4 km away.How do I get to Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive from the nearest airport?
Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offer airport transfer services?
Yes, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers airport transfer services. Contact the hotel in advance to confirm availability and fees.Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offer airport transfer services?
About This Property
| Average Price From | MXN16106 |
|---|---|
| Hotel Star Rating | 4 |